Operation Support: Contract : Permanent Salary : £30-32k depending on experience Shift : Mon-Fri Nights, Tues-Sat Days Location : Heathrow Area The person in this role is responsible for coordinating the daily operations for Goldstar. You will be involved in planning, implementing, and monitoring the delivery of goods to customers and ensuring compliance with all relevant regulations. Key responsibilities: A 'can-do' attitude and a willingness to take on significant challenges Ensure compliance with transport regulations and standards Liaise with drivers and other staff to ensure smooth transport operations Prepare and maintain accurate transport records and reports. Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries Provide support across the business as required. Resolving any freight issues and acting as an intermediary between the customer and the driver. Push for back load on jobs where appropriate Plan and implement transportation schedules and routes Respond to customer inquiries and resolve any issues related to transportation services Any other task mentioned by management What are we looking for from you to join us as an Operation Transport support: Good customer-facing skills and good telephone manners. Great communication skills both written and verbal. Self-motivated and ability to motivate others. Adaptable with the ability to work in a fast-paced environment. Good leadership skills and team worker Ability to work well within a team Good time management abilities Strong negotiation skills and excellent decision-making ability Good customer service skills so as to be able to maintain/retain existing customers. Excellent problem solving skills How We Help You Thrive 28 days annual leave. Free onsite parking Workplace Pension EAP for employees at work Employee committee meeting Sage Benefits Learning and development Overtime available at enhanced rates