Do you have a passion for helping people and solving problems? Are you someone who thrives in a busy, customer-facing role? If so, we’d love to hear from you as we are recruiting for a Customer Services Officer on a 6 month fixed-term contract.
As the first point of contact for our residents, contractors, and internal teams, you’ll play a vital role in delivering friendly, efficient, and compassionate support—ensuring every interaction leaves a positive impression.
Duties will include-
* Handling queries over the phone, by email, and in person—always offering friendly, solution-focused support.
* Logging and scheduling repair and maintenance requests using our Housing Management System, Civica (Cx).
* Managing and recording complaints and concerns with empathy and professionalism.
* Supporting smooth day-to-day operations with accurate record-keeping and coordination with internal teams.
* Providing administrative support to the Housing and Property teams.
* Offering clear advice to residents on rent payments, tenancy matters, and welfare entitlements.
* Helping residents understand their responsibilities under their tenancy agreements.
* Issuing rent statements, payment cards, and setting up Direct Debit/Standing Orders to encourage timely payments.
* Ensuring resident enquiries are passed to the right teams and followed up promptly.
Skills & Experience-
* A genuine commitment to customer care and community service.
* Strong communication skills and a calm, helpful manner.
* Good organisational and time-management abilities.
* A team player who can also work independently and take initiative.
* Previous experience in a customer-facing role, ideally within housing or public services.
* Experience using Civica (Cx) or a similar system is a bonus, but not essential.
Offering excellent working conditions, the opportunity to join a supportive team and potential for the role to become permanent