Job summary CYP Therapies - Senior Administrator - Howard Court, Welwyn Garden City. Permanent position, full-time vacancy working 8.30 - 4.30pm Monday - Friday. HCT are looking to recruit a Band 4 Senior Administrator to work alongside the current Senior Administrators in an established admin hub based at our head office in Welwyn Garden City. Providing supervision to the Children & Young People's Therapy administration team and support the wider CYPT clinical team over a wide range of operational duties. The post holder will be able to prioritise workload, be flexible to meet the requirements of the CYPT team, clinical staff, team leads and senior management. Main duties of the job Are you looking for a new and exciting administrative opportunity? We are looking for a highly organised Senior Administrator to join the Children and Young People's Therapy admin team (CYPT). We are seeking an individual who likes to be part of a busy office environment and would like to work and be part of a caring and supportive team. The role requires self-management of delegated and adhoc tasks, co-ordinating workflow to meet demand and people management to ensure the service runs efficiently and smoothly. The post holder will need to provide oversight and co-ordination across the large admin team. You will be acutely aware of maintaining confidentiality and you will be used to managing many competing priorities on a daily basis. We are looking for individuals with a positive approach to change, who are supportive of service improvements. About us A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities.Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages. We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible. You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you. Date posted 17 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 812-25-EG-CYPT-SA Job locations Howard Court 14 Tewin Road Welwyn Garden City AL7 1BW Job description Job responsibilities Along with the duties mentioned within the job description, your accountabilities will include: Efficiently manage the admin staff through the implementation and development of officesystems and processes, including developing appropriate administrative policies as required. Use own initiative, working without direct supervision, to fulfil the roles aims. Manage and co-ordinate the appointment booking, single point of contact and waiting list management function of the team. Monitoring CYPT admin team performance through appraisal and regular training to ensure the teams performance is effective and within the trust guidelines. Provide and organise cover arrangements as necessary to ensure the CYPT administrative functions are achieved effectively during periods of leave. Take the lead and instigate the recruitment including setting up and maintaining job descriptions and adverts relating to recruitment and selection of staff. You will be able to maintain a high degree of professionalism when working in settings where there is a fast pace of change, and be flexible in your approach having resilience under pressure. NHS admin experience and use of SystmOne would be desirable. In return, we can offer you: 5% on top of basic salary high cost allowance supplement (subject to a minimum and a maximum payment pro rata) 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable) One of the UK's best pension schemes Special Leave for family and personal reasons NHS Car Lease Scheme Eye Care Vouchers Employee Assistance Programme NHS Discounts Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19. This role may involve travelling to other sites across Hertfordshire for training and meetings. Job description Job responsibilities Along with the duties mentioned within the job description, your accountabilities will include: Efficiently manage the admin staff through the implementation and development of officesystems and processes, including developing appropriate administrative policies as required. Use own initiative, working without direct supervision, to fulfil the roles aims. Manage and co-ordinate the appointment booking, single point of contact and waiting list management function of the team. Monitoring CYPT admin team performance through appraisal and regular training to ensure the teams performance is effective and within the trust guidelines. Provide and organise cover arrangements as necessary to ensure the CYPT administrative functions are achieved effectively during periods of leave. Take the lead and instigate the recruitment including setting up and maintaining job descriptions and adverts relating to recruitment and selection of staff. You will be able to maintain a high degree of professionalism when working in settings where there is a fast pace of change, and be flexible in your approach having resilience under pressure. NHS admin experience and use of SystmOne would be desirable. In return, we can offer you: 5% on top of basic salary high cost allowance supplement (subject to a minimum and a maximum payment pro rata) 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable) One of the UK's best pension schemes Special Leave for family and personal reasons NHS Car Lease Scheme Eye Care Vouchers Employee Assistance Programme NHS Discounts Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19. This role may involve travelling to other sites across Hertfordshire for training and meetings. Person Specification Qualifications and Training Essential NVQ Level 3 or equivalent level of knowledge and experience Educated to GCSE or equivalent in English and Mathematics. Advanced knowledge of administrative procedures. Experience and Knowledge Essential Experience of working in the NHS or similar large, complex organisation. Office management experience. Comprehensive knowledge of Microsoft Office Suite. Line management/supervisory experience. Proven experience in a busy office environment. Able to work unsupervised. Experience of data management and reporting. Experience in raising orders and managing invoices. Understanding and use of NHS systems e.g. SystmOne. Skills and Abilities Essential Ability to communicate sensitively and diplomatically at all levels. Excellent verbal and written communication skills. Ability to use own judgement based on information available and to seek advice/escalate issues when unsure. Excellent organisational skills with the ability to work to pre-determined deadlines. Ability to work on own initiative with minimum supervision. Competent in the use of Microsoft applications. Ability to set up and maintain electronic and hard copy filing systems. Ability to work in a confidential manner. Excellent workload and time management skills. Other Essential Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010) Person Specification Qualifications and Training Essential NVQ Level 3 or equivalent level of knowledge and experience Educated to GCSE or equivalent in English and Mathematics. Advanced knowledge of administrative procedures. Experience and Knowledge Essential Experience of working in the NHS or similar large, complex organisation. Office management experience. Comprehensive knowledge of Microsoft Office Suite. Line management/supervisory experience. Proven experience in a busy office environment. Able to work unsupervised. Experience of data management and reporting. Experience in raising orders and managing invoices. Understanding and use of NHS systems e.g. SystmOne. Skills and Abilities Essential Ability to communicate sensitively and diplomatically at all levels. Excellent verbal and written communication skills. Ability to use own judgement based on information available and to seek advice/escalate issues when unsure. Excellent organisational skills with the ability to work to pre-determined deadlines. Ability to work on own initiative with minimum supervision. Competent in the use of Microsoft applications. Ability to set up and maintain electronic and hard copy filing systems. Ability to work in a confidential manner. Excellent workload and time management skills. Other Essential Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hertfordshire Community NHS Trust Address Howard Court 14 Tewin Road Welwyn Garden City AL7 1BW Employer's website https://www.hct.nhs.uk (Opens in a new tab)