At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first-class service in person, via phone, and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Newbury.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday.
If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45-minute commute of the branch you’re applying to work in. While major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
Every branch is different, and we are all in this together working to have the best version of our branches!
This role is versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Our customers are made up of many different kinds of people, and we want our employees to be just as diverse.
Are you someone who really wants to make a difference for our customers? Working for a building society means you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services while adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - Being honest and direct with good intent and saying what needs to be said in the room.
* Push for better - Aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - Prioritising what will have the greatest impact, being decisive, and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually, so it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* 25 days holiday, pro rata
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Access to an annual performance-related bonus
* Access to training to help you develop and progress your career.
* Wellhub - Access to a range of free and paid options for health and wellness
* Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – our customers who have their current account, mortgage, or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focused around what’s important to us in a member-facing role at Nationwide.
In your candidate hub, you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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