Location: CSE Crosscom, UK (Office-Based)
Background:
CSE Crosscom is seeking a proactive, customer-focused IT Support Administrator to join our dynamic IT team. In this role, you will be responsible for managing and supporting our cloud-based IT infrastructure, focusing on Microsoft 365, Entra, Intune, Samsung Knox, and Cambium for network infrastructure. You will play a critical role in ensuring our systems, networks, and hardware work seamlessly across the organisation, enabling our teams to perform their roles with maximum efficiency. The ideal candidate will have a strong background in cloud technologies, mobile device management, and network infrastructure.
Role Overview:
As the IT Support Administrator, you will be responsible for the management and support of our cloud-based systems, including Microsoft 365 (with a strong focus on Office 365, Entra, and Intune), alongside overseeing mobile device management using Samsung Knox and network infrastructure powered by Cambium. You will ensure all IT systems, applications, networks, and hardware are running optimally, providing excellent support and training to users. You’ll also collaborate with the Head of IT to continually improve processes, security, and efficiency across our IT environment.
Key Responsibilities:
* Microsoft 365 Administration (Cloud-Based): Manage and optimise the cloud-based Microsoft 365 environment, including user management, security policies, and application configuration. Ensure seamless integration and functionality of Office 365, Teams, OneDrive, SharePoint, and other cloud-based services.
* Administer and configure Entra ID (formerly Azure AD) to manage identity and access for users across the organisation, ensuring a secure and scalable environment. Implement multi-factor authentication (MFA) and conditional access policies to enhance security.
* Oversee the management and security of mobile devices using Microsoft Intune and Samsung Knox. Set up, configure, and manage mobile security policies and app deployments to ensure devices are compliant with corporate policies and security standards.
* Manage and maintain the network infrastructure using Cambium solutions, including wireless networks, routers, and switches. Monitor network performance, ensure optimal configuration, and troubleshoot any connectivity or performance issues to guarantee smooth operation of business-critical systems.
* Identify, prioritise, and resolve IT issues related to cloud services, systems, hardware/software, network connectivity, and security. Ensure minimal downtime and disruption for users by providing prompt and professional solutions.
* Helpdesk Management: Oversee the IT Helpdesk, ensuring that tickets are managed efficiently, and service levels are met. Track and report on ticket resolution metrics and provide insights into IT performance.
* Desk-Side & Remote Support: Provide both office-based and remote support, assisting users with IT-related issues and technical troubleshooting in a professional, clear, and supportive manner.
* Documentation & Reporting: Collaborate with the Head of IT to develop and maintain comprehensive documentation, policies, and procedures for cloud-based services, IT systems, network infrastructure, and mobile device management. Produce regular usage and performance reports to track and optimise service levels.
* Security & Compliance: Maintain and monitor the security of cloud-based systems, mobile devices, and network infrastructure, ensuring compliance with best practices and corporate policies. Use tools like Microsoft Defender, Cambium, and Entra to secure devices, data, and access to corporate resources.
* Training & Development: Provide training and support to employees on how to effectively use Microsoft 365 tools (Teams, SharePoint, OneDrive, etc.), mobile security features (Intune & Knox), network infrastructure, and best practices for IT security.
* Hardware Deployment & Integration: Manage the deployment of IT hardware, ensuring smooth integration with cloud systems and network infrastructure. This includes provisioning devices with the necessary software, security policies, and user-specific configurations.
* Act as the main point of contact for third-party vendors and suppliers regarding hardware and software procurement, service agreements, and support requests.
* Collaborate with the Head of IT to identify areas for improvement in IT support services, cloud infrastructure, network performance, and security practices, ensuring alignment with business goals and best practices.
Skills and Qualifications:
* Microsoft 365 Expertise (Cloud-Based): Strong experience in managing Microsoft 365 (Office 365, Teams, OneDrive, SharePoint) in a cloud-based environment, including user and licence management, security configuration, and application deployment.
* Microsoft Entra (Azure AD) Management: Proficiency in Entra (formerly Azure Active Directory) for identity and access management, including MFA, conditional access, and user lifecycle management.
* Mobile Device Management (Intune & Samsung Knox): Hands-on experience in managing mobile devices using Microsoft Intune and Samsung Knox. Ability to configure and enforce security policies across various devices (Windows, Android, and iOS).
* Cambium Network Infrastructure: Experience with managing and troubleshooting Cambium wireless network equipment, including routers, switches, and access points. Ability to configure and maintain secure, high-performance networks.
* Cloud Security: Knowledge of cloud security tools, including Microsoft Defender, and best practices for securing cloud-based resources and data. Experience in maintaining compliance with GDPR and other data protection regulations.
* Strong understanding of IT systems, networks, hardware, and software.
* Proficiency in Microsoft Teams, SharePoint, OneDrive, and cloud-based applications.
* Experience with Windows Server (2016, 2019, 2022), Windows 10/11, and Active Directory.
* Familiarity with Android OS and Apple Mac OS, including iOS.
* IT-related certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate) are desirable but not essential.
Previous Experience:
* Proven experience in cloud-based IT support, systems administration, and desktop support.
* Hands-on experience with mobile device management (MDM), specifically using Intune and Samsung Knox.
* Experience in administering and supporting Microsoft 365 services and cloud-based applications.
* Experience in managing and troubleshooting network infrastructure, particularly Cambium wireless and networking solutions.
* Familiarity with IT ticketing systems, ITIL practices, and service desk operations.
* Knowledge of IT security and cloud best practices, including endpoint security management.
Personal Attributes:
* Customer-Centric: Strong ability to communicate technical information in a clear, user-friendly manner, ensuring a positive experience for end-users.
* Problem-Solver: A proactive approach to identifying and resolving technical issues, with a focus on efficiency and accuracy.
* Flexible & Adaptable: Comfortable working in a fast-paced environment and able to manage competing priorities effectively.
* Team Player: Ability to work collaboratively across departments, contributing to team success while maintaining a high level of professionalism.
* Attention to Detail: A commitment to quality, ensuring all tasks are completed accurately and to the highest standard.
* Integrity & Reliability: Strong professional ethics, with a reputation for dependability and trustworthiness.
* Willingness to Learn: Keen to enhance your skills and stay up to date with the latest cloud and mobile management technologies.
* Experience in IT project management or involvement in large-scale IT migrations to the cloud.
* Familiarity with scripting and automation (PowerShell, Azure CLI) to manage cloud resources and processes.
* Knowledge of additional cloud services such as Azure, AWS, or Google Cloud.
Working Hours:
This role may require flexibility in working hours, including occasional out-of-hours work to support international teams or critical system updates.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Telecommunications
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