Templepatrick, Ballyclare, United Kingdom
Job Title: Office Manager
Department: Customs
Reports To: Customs Operations Manager
Location: Templepatrick, Co. Antrim
Job Summary:
The Office Manager is responsible for overseeing the efficient functioning of the office, ensuring compliance with company policies and procedures, and managing various administrative tasks. This role requires strong organisational, interpersonal, and leadership skills to effectively manage office operations and staff performance.
Duties and Responsibilities:
1. Policy Enforcement & Monitoring: Ensure all office and company policies and procedures are adhered to, addressing any non-compliance issues promptly.
2. Scheduling & Attendance Management: Maintain an oversight of staff rotas, clock-ins, sickness & holiday requests, and maintenance of accurate attendance records.
3. Office Supplies & Inventory Management: Oversee the procurement and management of office supplies and inventory, ensuring resources are available and properly maintained.
4. Staffing & Recruitment: Coordinate recruitment efforts including working with HR to post job openings, interviewing candidates, and onboarding new employees.
5. Supervision & People Management: Supervise office staff, providing guidance and support to ensure high performance and adherence to company standards.
6. Performance Evaluation: Regularly evaluate staff performance, providing feedback and conducting performance reviews.
7. KPI Creation & Maintenance: Develop, implement, and maintain key performance indicators (KPIs) to monitor and improve office efficiency and staff productivity.
8. Email Correspondence Management: Control and coordinate incoming and outgoing email correspondence, ensuring timely and accurate communication.
9. Invoice Approval: Review and approve invoices, ensuring compliance with budgetary guidelines.
10. Training & Development: Organise and attend training sessions to enhance staff skills and professional development.
Knowledge, Skills and Experience required:
Essential:
* Experience in team management, administration, or a related field.
* Strong organisational and multitasking abilities.
* Excellent communication and interpersonal skills.
* Proficiency in office software (e.g., MS Office Suite).
* Ability to lead and motivate a team effectively.
* Knowledge of HR practices and procedures.
* Experience with creating and managing KPIs.
Additional Requirements:
* Proactive approach to problem-solving.
* Ability to handle sensitive and confidential information with discretion.
* Strong decision-making skills and the ability to work under pressure.
Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon reserves the right to vary duties and add duties as they deem necessary.
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