About Us Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process. Symrise – always inspiring more… Your Role Customer First Understand your customers strategy and translate this for Symrise Build progressive business models (incl. acquisition targeting) to drive step change with our customers Use Industry networking and market knowledge to drive Symrise interests Lead the Key Accounts contribution to the IGP by identifying & prioritizing the growth enablers and ‘big bets’ Strategic Planning Co-create with the RAMs, Global Categories and Global Competences contribution, a deliverable Key Account growth strategy Lead the Key Account contribution to the IGP by identifying and prioritizing the growth enablers and ‘Big Bets’ Deliver the Key Account’s AOP Financial and Performance Management Achieve sustainable and profitable growth for the Key Account through regional delivery of co-created Customer strategic plan Manage and monitor the gross profitability and profit contribution according to set target values Sales & Customer Management Achieve Global sales growth and targets in accordance to the agreed budget Lead the global sales budget / forecast program within the business planning cycle Ensure regions use the CX (CRM System), PACE and EIS systems accurately Brief To Contract Management Deliver major briefs and be the lead for Symrise when accepting briefs Act as the primary Symrise point of contact for all incoming big bets to ensure alignment of the Accounts needs with a Flavors business value proposition to deliver a ‘winning taste solution’. Set the pricing strategy through the ‘value chain’, for the Key Account, to ensure the working cost of the ‘winning taste solution’ is optimized Project Management Conduct kick off /project meetings to key stakeholders supporting the Key Account team within the business Monitor Big Bet projects in PACE and/or CX to ensure the deliverable goals are met within the set timeframe Lead the evaluation process to improve project submission win rates Coordinate technical support to the Key Account in case of major claim requests that could impact on the Key Account relationship. Customer Service & Product Stewardship Monitor and resolve Key Account complaints through action and follow up ensuring there is clear priority within the SLM Monitor Scorecard performance and set continuous improvement goals to meet the Key account’s expectation and competitor performance. People & Team Management Build, maintain and facilitate a customer team that operates with clear accountability along Symrise’s KAM process and is fully involved in the co-creation, review and delivery of the Customer Strategy. Develop a Key Account succession plan for your key account Build an effective awareness of the business to meet the needs of the Key Account Ensure that support teams are inspired and have ‘buy in’ of the Key Account’s strategies, projects and any global initiatives that impact on the Key Account About You Skills required: Independent, exposed to working with different nationalities and cultures Highly motivated Extremely mobile Business driver Self starter Diplomatic Empathetic Effective in Microsoft Word, Excel and PowerPoint Build strategic relationships with customers Strategic Account Planning Strong project management skills to deliver account plan Our Offer Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in the focus fuels our strong company growth above market rates and makes us an excellent place to develop your career. Come join us and embark on a fascinating journey with Symrise. If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.