PRODUCT MANAGER
BRIGHTON - HYRBID
GREAT SALARY
Our Customer:
Our customer is super niche in what they do and are known globally for being ‘THE’ travel specialists for a particular type of adventure holiday. Their customers simply wouldn’t travel with anybody else as nobody knows the ‘off the radar’ destinations like they do. They are now looking to add a Product Manager to the business to help them further source and contract market-leading products.
As a Product Manager, you will enjoy a competitive salary, a generous annual leave allowance, enhanced pension contributions, exclusive travel discounts, and the opportunity to join exciting familiarisation trips to experience our products first-hand.
Job Description:
In this role, you will be responsible for managing supplier relationships and overseeing all aspects of trip delivery to ensure seamless, high-quality holidays. You will play a key role in maintaining standards, optimising operations, and enhancing the overall guest experience.
Key Responsibilities:
* Build and maintain strong supplier relationships to secure competitive rates, allocations, and value-added benefits
* Negotiate and manage supplier contracts and service level agreements, ensuring compliance with business and regulatory standards
* Oversee itinerary planning and trip operations to deliver exceptional guest experiences
* Monitor supplier performance, address operational issues, and support incident management when required
* Conduct regular audits and implement feedback to improve service quality and ensure safety, health, and regulatory compliance
* Champion responsible tourism by developing experiences that benefit local communities and minimise environmental impact
* Collaborate with internal teams on procurement, capacity planning, and revenue optimisation strategies
* Conduct market research and performance analysis to inform product development and drive continuous improvement
Experience Required:
* Friendly and enthusiastic approach with strong verbal and written communication skills
* Able to build and maintain professional relationships across diverse cultures and backgrounds
* Proven experience in negotiating and influencing suppliers across multiple regions
* Commercially minded with a sound understanding of supplier contracts and service level agreements
* Demonstrable experience in managing supplier quality and making key procurement decisions
* Track record of securing and managing travel products, including hotels, DMCs, and marine and transport services
* Strong problem-solving skills and ability to resolve issues efficiently and independently
* Excellent attention to detail with the ability to prioritise workloads and manage tight deadlines
* Comfortable working autonomously and adapting to shifting priorities in a fast-paced environment
* Confident using Microsoft Office, with advanced Excel skills and familiarity with efficiency tools and reporting
* Experience in complaint-handling processes and understanding of relevant legal frameworks
* Knowledge of Health and Safety requirements in tour operations, with related training
* Willing and able to travel overseas with flexibility in working hours; full UK driving licence required
* Degree-educated with strong academic background, including English and Maths at GCSE level
* Passionate about sports or adventure travel, ideally with personal experience in open-water swimming
Benefits and Perks:
* Great Salary, plus enhanced pension
* Generous annual leave allowance
* Fam Trips, and Travel discounts
Click here to apply for this Product Manager, travel industry job, which is being recruited by Tessa Robertson and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.
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