As an assistant store manager in our retail stores, you will support the store manager in leading and managing an engaged team of colleagues.
You will coach, develop, and inspire the store team to deliver extraordinary customer service and realize their full potential. You will work with the store manager to drive standards, build capability and accountability, and create a great place to work. You will lead by example and exhibit the Lakeland essence, values, and behaviors. You will be passionate about our products and delivering best-in-class customer service.
About You
You will need:
* Previous experience in an assistant manager's role, or similar, and the ability to deputize for the store manager in their absence.
* Strong selling and customer service skills.
* Great communication and interpersonal skills.
* An understanding of KPIs and an ability to drive performance.
* Experience in recruitment and performance reviews.
* Experience in managing workflow schedules.
* An ability to manage, organize, and motivate your colleagues on a day-to-day basis.
* An ability to train others and engage them in all aspects of being part of a busy store team.
* An ability to encourage and coach your colleagues to achieve their own potential.
* Existing knowledge of Lakeland and our products.
* A positive attitude to change and development.
* Intermediate IT skills (e.g., Word and Excel).
About Lakeland
We want to be celebrated for bringing excitement, innovation, and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.
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