Description
This role provides an exciting opportunity to facilitate highly engaging, interactive, and effective Electric Vehicle (EV) training to our dealer Motability Sales Specialists and Customer Services employees to support our customers transition to EV.
Our blended training programmes provide employees and Motability Sales Specialists with the skills, knowledge and confidence of key topics relating to EV customer experience and accessibility including EV qualification, ownership, and MO proposition.
You will facilitate learning through both virtual and classroom-based training sessions, with group sizes of around 10.
During these sessions, you will engage your learners and drive their participation and progression, ensuring they each leave with a clear understanding of their own personal development areas and actions needed.
The role will involve working closely with the Customer Service Content Design Team, operational managers, EV teams, and the Coaching Team to keep abreast of trends and training needs. You will provide feedback on the effectiveness of training, changes needed within content, while identifying opportunities for improvement.
You'll also need to maintain effective communication with the Resource & Support Co-ordinators to support the scheduling of training and to adhere to agreed delivery timescales.
You will use our Learning platforms to track learner attendance, review train...