Position:
Managed Services Solution Architect
Job Description:
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.
Learn more at www.arrow.com.
MANAGED SERVICES SOLUTION ARCHITECT
As a part of the Arrow Managed Services team, the Managed Services Solution Architect will lead the build of value-centric solutions to drive revenue growth and market share for Arrow ECS in the EMEA region. Demonstrating an innovative and results-oriented approach, you will support the establishment of Arrow as a Managed Services Leader by architecting innovative Managed Service solutions that conceive and sustain high levels of business value for our channel partners and their end-customers.
What will you be doing at Arrow?
1. Centralize market feedback and collaborate with the regional and country leaders for establishing and prioritizing managed service development initiatives.
2. For the shortlisted initiatives, define the design of the to-be managed services and establish the key requirements, technical set-up, and estimate associated level of efforts and costs.
3. Define and deploy the technical and functional enhancement roadmap of Arrow ECS managed service platform (Arrow Xpand).
4. Define services KPI and monitor performance of the Managed Service platform and third-party delivery partners for ensuring SLA's are met.
5. Work with development resources to define the right delivery approach including processes, platform requirements, and partners.
6. Lead technical discussions during key customer workshops, and act as a technical expert for supporting the conversion of managed service opportunities into tangible projects and sales wins.
7. Provide technical input for educating our sales workforce on how to position the Managed Service and build customer value, driving revenue growth.
8. Provide input into and collaborate with the Service Solution Manager for establishing the value proposition and service pricing.
What are we looking for?
1. 12+ years' experience in leading, implementing, and deploying innovative managed service initiatives.
2. Established track record of collaborating with clients for driving Managed Service business value and closing deals from a solution architecture standpoint.
3. Service design, integration, implementation, and lifecycle management including development of performance metrics.
4. Experience of working within a matrix organization.
5. Product management or portfolio management experience preferred.
6. Prior experience around driving GTM plan and business strategy for managed services offerings for SaaS products.
7. Strong attention to detail.
8. Strong communication skills (verbal and written) - must be able to communicate at a business and technical level with internal teams, customers, partners, and executives.
9. Track record creating product from concept to market success.
10. Experience with managing a network of third-party delivery partners and external development resources.
What is in it for you?
1. Competitive and attractive employee compensation package.
2. Reliable & trusting work environment.
3. Cooperative team with flat structures and communication.
4. Professional and personal development.
Do you see yourself as our future colleague? If yes - send us your application.
Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.
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Location:
UK-Newmarket, United Kingdom (Fordham Rd)
Time Type:
Full time
Job Category:
Engineering Services
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