Overview
* 40 hours per week (2pm - 10pm)
* Monday to Friday with occasional weekend work
* Central Guildford
* £24,000 per annum
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of Guildford.
As the Sales & Service Associate, you'll be the first port of call for our residents and visitors, using your customer service experience to handle any queries with empathy and professionalism. You will also play a key role in our sales and marketing plans, keep our student database up to date, and use your creative ideas to organise fun and inclusive student events for our residents.
Responsibilities
Here's what you'll do:
* Provide friendly and professional customer service to students living in the residences
* Respond effectively to customer queries, complaints, issues, and incidents (e.g., power and water outages, fire alarm evacuations), resolving, escalating, and/or seeking support where necessary
* Engage in sales and marketing activities to ensure the residences are full and all marketing channels are utilised
* Follow and implement all operating procedures
* Ensure the safety and welfare of all residents is maintained
* Organise and communicate social events for residents
* Manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, ensuring care for yourself and those around you, and cooperating with your employer on health and safety matters.
Qualifications
Here's what you'll need:
* Great customer service and communication skills, able to effectively engage with people at all levels
* Personable with a genuine passion for engaging with people
* Proactive with strong problem-solving skills
* Highly organised and able to manage multiple tasks
* Good working knowledge of MS packages
* Resilient and adaptable, with great cultural diversity awareness
Preferred:
* A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.
Benefits include:
* Competitive salary with annual discretionary bonus
* 5 weeks' annual leave
* Additional 'YuDay' - a paid day off every year to support your wellness journey
* Subsidised health care & employee assistance program
* Cycle to work scheme
* Social events and more!
If you are looking to dive into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
#J-18808-Ljbffr