The Growth Consultants provided pay range
This range is provided by The Growth Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from The Growth Consultants
Co-Founder and Director of The Growth Consultants | Expert Sales Recruiter | Proud Father of Two
Job Summary
An exciting opportunity to join an ambitious and rapidly growing business in the role of Customer Success Manager.
Client Summary
Our client offers a range of FinTech solutions which support businesses and public sector organisations to become more efficient and deliver social benefit.
Key Job Responsibilities
* Establish and maintain client relationships at all levels through first class engagement.
* Document and execute a client account and stakeholder management plan.
* Measure client satisfaction through an annual review process.
* Deliver monthly service review and quarterly steering groups.
* Manage a sourcing and opportunity pipeline alongside clients.
* Handle escalated concerns or requests.
* Deliver service in line with contractual SLA’s and client expectations.
* Deliver internal revenue in line with annual budgets.
* Drive continuous improvement through identifying areas for improvement using reporting and internal experts.
What are they looking for?
* Experience managing local authorities or public sector bodies.
* Experience within a Service Management, Client Success, or Project Management role.
* Good knowledge of finance or procurement.
* Experience managing relationships with Finance Directors/CFOs.
* Experience with ERP systems.
* Excellent organisational skills, the ability to manage and deliver on your workload.
What’s on offer?
* A basic salary up to £45,000.
* Discretionary company bonus scheme.
* Private Medical Insurance
* Life Assurance
* Pension
* Electric Car Scheme
* Cycle to work scheme.
* Annual Leave – 25 Days + Bank Holidays.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Sales
Industries
Software Development
#J-18808-Ljbffr