Husky Technologies TM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community, and unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Husky Technologies TM offers a wealth of opportunity for personal growth and development. Our success is possible because of the creativity, intelligence, and passion of our people around the world and their desire to lead change. We are a company taking on new challenges, and for the right people, this means exceptional career development opportunities.
Role
* Primary contact for customer
* Accountable for speed of issue resolution
Job Description/Responsibilities
* Implements and leads the Contract planning process, its implementation, and sustainment, responsible to achieve the stated KPI (availability, cycle time, energy consumption, quality, resin usage)
* Work with key cross-functional teams throughout the Organization to maintain the Contract commitments on a continuous basis
* Project Manages all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way
* Ensures all services included in the Contract are well defined, properly documented, and properly scheduled
* Manages customer expectations to ensure complete alignment with the Contract objectives and goals
* Plan and schedule Contract timelines and milestones using the appropriate tools. Responsible for the milestones and deliverables.
* Develop and deliver progress reports, presentations, and other Contract documentation, internally and to the customer.
* Coordinate all activities related to the Contract implementation and ongoing activities.
* Focus should be on the involvement and awareness of the daily activities and issues related to the Contract. Key contact, both internally and customer.
* Ensure customer satisfaction with the contract
* Manage and lead weekly call with customer
* Escalate issues when required
* Build relationships with customers
* Schedule upcoming work with Field Service teams
Qualifications
* Familiar with preform or plastics manufacturing environment. Understands plants KPI.
* Mechanical or electrical engineering or equivalent experience
* A minimum of 5 years’ work experience gained in a similar work environment.
* Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies considered an asset
* Customer-focused attitude
* Excellent communication and coordination skills
* Strong organizational and project management skills
* Strong negotiation, facilitation, conflict management skills, and the ability to professionally interact with team members
* Experience or knowledge of CRM, ERP, CPQ systems
* Sales attitude and capacity to judge business requirements
* Good knowledge of all MS Office applications.
* Logical thinking capabilities and continuous improvement attitude
Husky Technologies TM is committed to equal employment opportunity and values diversity in our workplace. We also value being a great place to work and strive to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.
Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team of any disabilities that require accommodation measures in order to be assessed in a fair and equitable manner.
No agency or telephone inquiries please.
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