To liaise with colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to achieve completion within agreed timescales. Ensure the accurate recording of information on bespoke systems, in line with Company procedures and key performance indicators. Ensure compliance with associated statutory regulations.
Principle Accountabilities:
Working Monday to Friday on a rolling rota which includes 7am-3pm, 8am-4pm & 10am-6pm shifts.
Review all pending work orders, accepting, rejecting & passing jobs out accordingly.
Prioritising all emergency work orders.
Chase contractors for updates on any outstanding work orders with the aim of getting these completed/resolved.
Review all work order notifications to ensure chases / rejections are not missed.
Investigate & process any work order rejections.
Take ownership of ensuring your screens are up to date.
Organise and prioritise work to maximise efficiency and achieve deadlines.
Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
Log all information accurately on the bespoke systems completing all relevant fields throughout each call/e-mail following relevant processes.
Communicate fluently and confidently with colleagues, customers and management.
Ensure effective written and verbal communication of all critical operational issues where required.
Work as part of a team to deliver excellent service to the Customer.
Comply with any other reasonable management instruction or ad-hoc duties.
At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.
Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.
Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.
We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the .