Job Description
The EUC 3rd Line Engineer will provide onsite and remote technical support for end-user technology across Sysco GB.
This includes the deployment of new technologies and application upgrades throughout the estate.
* Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices.
* Provide both onsite and remote 3rd line support for end-users.
* Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
* Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution.
* Producing high quality documentation for use by 2nd line and 1st line engineers and end users.
* Ensure that changes are made in accordance to change management guidelines and policies.
Requirements
* Good working knowledge of maintaining IT security, infrastructure, and service standards.
* Technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11), Teams, Office 365 and Azure.
* Experience of administering MDM platforms such as Endpoint Manager (Intune).
* Understanding of networking (Wireless, LAN and WAN).
* Excellent interpersonal skills and customer service focused with a keen attention to detail.
* Proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience.
* ITIL V3/ V4 foundation certificate and experience of service delivery frameworks.
Benefits
* A competitive salary: £40,000 - £50,000 per year.
* Pension scheme.
* Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
* Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
* Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.