Job summary We are looking for an apprentice receptionist/care navigator keen to undertake a position in General Practice with a view to registration with a training provider, the practice will support this training and it will be a mandatory requirement of this placement. THE POST IS FULL TIME and the hours are between 08.00-18.30pm Monday to Friday. You will learn along side an experienced reception team and be supported by the team to be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Assisting the team in prioritising a busy workload, being a reliable and flexible team player and possessing the ability to help the team deal with a wide range of clerical and administration duties in a busy environment. Previous experience of working in General Practice or NHS setting or similar job setting would be preferable but full training and support would be offered. The position is mainly at Richmond Medical Centre, Accrington, however there may be an occasion where you work at the linked practice in Nelson, and transport would be organised. Main duties of the job The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the office manager, dependent on current and evolving practice workload and staffing levels please see attached job description for further details of job role. About us The practice is part of Hyndburn Central PCN Our clinical team currently includes GPs, Advanced Nurses Practitioners, Clinical Pharmacists, Practice Nurses and phlebotomists. We have a strong and friendly team atmosphere and our focus is on team working, continuous development and wellbeing. Date posted 17 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A1187-25-0001 Job locations Acorn Primary Healthcare 421 Blackburn Road Accrington Lancashire BB5 1RT Whitefield Health Care Yarnspinners Primary Health Care Centre Nelson BB9 7SR Job description Job responsibilities Main duties; dealing with patients face to face, answering telephone, booking appointments, care navigation, dealing with incoming and outgoing mail and emails, dealing with patient queries, registrations and deductions on Emis system, readcoding and data inputting, scanning documents, referrals. tasks and other general administrative duties. Adhering to the confidentiality policy. Job description Job responsibilities Main duties; dealing with patients face to face, answering telephone, booking appointments, care navigation, dealing with incoming and outgoing mail and emails, dealing with patient queries, registrations and deductions on Emis system, readcoding and data inputting, scanning documents, referrals. tasks and other general administrative duties. Adhering to the confidentiality policy. Person Specification Qualifications Essential GCSE grade A to C in English and Maths or equivalent or experience in a similar role Desirable Previous administrative or customer care experience Person Specification Qualifications Essential GCSE grade A to C in English and Maths or equivalent or experience in a similar role Desirable Previous administrative or customer care experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Richmond Medical Address Acorn Primary Healthcare 421 Blackburn Road Accrington Lancashire BB5 1RT Employer's website https://richmondmedical.gpsurgery.net/ (Opens in a new tab)