We want talented and enthusiastic people from all backgrounds to join #TeamMWL. With us, you can learn, grow, and develop yourself and your career, realizing your true ambitions and aspirations.
Whatever you’re looking for in your career, you’ll find it here at MWL.
Job overview
An exciting opportunity has arisen for a Senior Service Improvement Manager to join our team on a 24 Month Fixed Term basis.
The post holder will support several projects across the Divisions within the Trust, providing leadership and guidance to specific service improvement and redesign projects and programmes of work, designed to support delivery of the Trust’s 5 Star Patient Care Strategy.
They will be responsible for planning, facilitating, and delivering specific projects, using appropriate tools and techniques which facilitate optimum operational performance and quality improvement.
They will utilise appropriate methodology to focus change and improvement initiatives on meeting a range of improvement outcomes: improved clinical outcomes, enhanced patient experience, patient safety, and service efficiency.
The post holder will be expected to act autonomously ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. They must have excellent interpersonal skills and be able to hold project leads to account. The post holder will handle and manage highly complex and sensitive information about staff, work processes, commercial plans, strategic objectives, and barriers to change.
They will have a responsibility to line manage the Service Improvement Manager and/or Specialist Information Analysts.
Main duties of the job
The Senior Service Improvement Manager will report directly to the Head of Service Improvement/PMO and will work closely with cross-functional project teams and other staff within the trust on service improvement and project delivery.
The post holder will be expected to lead on several existing and new service redesign initiatives supporting operational staff through the process from scoping, process mapping to implementation, whilst at the same time building and maintaining effective governance around the projects and wider programme.
Drawing on a wide range of national and local performance data supported by a deep understanding of the processes within a service or team, the post holder will ensure the delivery of a range of quality and efficiency outcomes.
Person specification
Qualifications
* Educated to Masters Level and/or equivalent experience, knowledge and competencies
* Lean Practitioner qualification and/or equivalent experience
Knowledge & Experience
* Experience of running large scale projects
* Experience of utilising recognised improvement methodologies and approaches such as Lean Six Sigma, Model for Improvement, Toyota Production System, Virginia Mason Production System
* Successful record of managing and implementing substantial service transformation projects
* Experience of working closely with stakeholders in delivering sensitive changes to services
* Successful partnership working in a complex environment
* Successful track record of financial management and delivery of financial savings in a healthcare setting
* Process redesign skills and experience
* Experience of leading and supervising a team
* Experience of tactical planning and leading decision making in prioritisation of multiple work requests
* Production and delivery of reports and presentations to audiences of various sizes and levels
* Good understanding of clinical flows and pathways in the NHS environment
* Demonstrable experience of capability and capacity for clinical service management at a senior level in a complex hospital environment.
Skills
* Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working
* Excellent communication skills including report writing, presenting and facilitation of meetings
* Excellent leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams around performance expectations
* Relationship management, developing and maintaining positive business relationships with individuals inside and outside the organisation
* Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and sound judgement in knowing when to formally and informally escalate matters crucial to achieving outcomes
* Ability to be intellectually flexible, looking beyond existing structures and ways of working to produce innovative and more effective ways of working
* Ability to meet deadlines and complete tasks within agreed time scales
* IT literate; proficient in the use of Microsoft Office packages
* Ability to identify and achieve goals with a focus on bottom line impact
* Excellent negotiation and influencing skills
* Appreciation of clinical quality standards and pathways
* Ability to train others in lean and other recognised improvement methodologies both formally and informally
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Employer certification / accreditation badges
#J-18808-Ljbffr