Main area: Adult Community
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Working hours 9-5 Monday to Friday)
Job ref: 274-11273-AC
Employer: Lincolnshire Partnership NHS Foundation Trust
Employer type: NHS
Site: Holly Lodge
Town: Skegness
Salary: £23,615 per annum
Salary period: Yearly
Closing: 13/01/2025 23:59
Job Overview
An exciting opportunity has arisen for a Receptionist to join the teams based at Holly Lodge in Skegness to provide an efficient and effective reception service to a busy community mental health team base. Teams based in the building include Lincolnshire Talking Therapies, Adult and Older Adult Community Mental Health, and Integrated Place Based Teams.
Duties will include:
1. Answering the phone and transferring calls or taking messages.
2. Meeting and greeting service users, staff, and visitors.
3. Ensuring people sign in as appropriate and issuing swipe cards in line with building policies and procedures.
4. Using the room booking system and contributing to entry and exit routines.
5. Performing other general office duties.
The successful candidate will be an excellent communicator with a wide range of people and a team worker. They will also be flexible and adaptable to meet service needs.
The hours of duty are currently 37.5 hours per week Monday – Friday to cover the hours between 9am – 5pm.
Responsibilities
1. Provide a welcoming and professional reception.
2. Ensure telephone and personal enquiries are dealt with in a polite, confidential, and efficient manner.
3. Provide a full and efficient clerical service to the clinical staff and admin team.
4. Respond to queries and incoming calls daily, ensuring prompt attention in a professional and sensitive manner.
5. Maintain patient and staff confidentiality at all times.
6. Manage workload under supervision and perform routine office procedures.
7. Have a thorough working knowledge of electronic systems including email and clinical systems.
Working for Our Organisation
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism, and social care services in the county of Lincolnshire. Employing around 2,900 staff and serving a population of over 768,400, our people lie at the heart of everything we do.
We offer options for flexible working and provide a wide range of training and promotion opportunities.
Detailed Job Description and Main Responsibilities
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
Person Specification
Qualifications
* NVQ 2 or equivalent qualification and/or previous experience in a similar role.
* GCSE English Grade C or above or Grade 4 or above.
* Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management.
Skills
* Demonstrate good/excellent written and verbal communication skills.
* Use own initiative and manage time effectively.
* Calm telephone manner.
* Ability to travel to participate in meetings and training.
Experience
* Has worked in a busy office environment.
* Knowledge of Trust database systems.
This post will require a submission for Disclosure to check for any unspent criminal convictions.
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