Job Description
Place - Housing and Homelessness
Team Leader – Resolution Team
Waverley Court
Salary: £37,626 - £44.257
Hours: 36 per week
We are pleased to announce an exciting opportunity for a highly motivated and professional individual with exceptional attention to detail to join the Housing Service as the Resolution Team Leader.
The successful candidate will lead the Resolution Complaints Team within the Housing and Homelessness Service. This role involves managing a team of officers, analysing complaints, and collaborating effectively with elected members.
We seek an enthusiastic and driven individual who can lead their team in developing and managing a service that addresses complex complaints. Strong leadership skills and the ability to represent the service positively to a diverse range of stakeholders within the Housing and Homelessness Service are essential.
If you thrive on new challenges and possess the skills that reflect our core values—respect, integrity, and flexibility—along with experience in fostering a high-performing culture, driving change, and ensuring effective service delivery, we would be delighted to hear from you.
For any questions or further information about the role, please contact gary.graham@edinburgh.gov.uk.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
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