Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professions who are confident, positive, passionate and looking for a new challenge in the luxury travel industry.
Requirements
Essential Job Duties:
* Meet or exceed established Crystal Cruises Sales & Service standards.
* Identify sales opportunities and close sales over the phone.
* Building long-term relationships with luxury cruise customers
* Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
* Acquire and maintain in depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
* Attend and actively participate in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.
* Provide information to assist to guests about Crystal Cruises ships, destinations, itineraries, and policies.
* Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, hotels.
* Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades, travel protection, special requests.
* Strong verbal and written communication skills including professional telephone etiquette, English and any other additional language is a bonus.
* The ability to handle guest issues and overcome objections.
* Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
* Meeting or exceeding customer booking and revenue goals and properly following up with guests and complete tasks in a CRM within guidelines.
* Maximize conversions by urgently following up with web requests or assigned leads. Completing all profile and itinerary information and following up within expected timeframe
* Assist guests in resolving minor problems pertaining to new and existing bookings.
* Promoting sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises’ products and make travel recommendations.
* Providing seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
* Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise related requests to the appropriate department.
* Follow accurate policies and procedures advising visa & vaccine requirements.
* Make recommendations for process, procedure, and technology improvements.
* Adhere to assigned schedule.
* Sales projects as determined by management
Schedule
* Monday to Friday + Saturday availability
* Weekend availability
Work Location
London office based. Remote working for 1+ days a week is a possibility once probationary period has passed.
£55k-£60k OTE for the first year
Benefits
* Competitive salary plus commission
* Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
* 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
* Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
* Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
* Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover
* Life Assurance (2x base salary paid out as a tax-free sum)
* Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
* Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
* Employee Assistance Program – includes access to wellbeing resources and counselling
* £1,000 Recruitment Referral Bonus
* Cycle to work scheme
* Season Ticket Loans
* Regular Social Events