This role provides an opportunity to work on the Council's Appointeeship and Deputyship team which manages the financial affairs of vulnerable customers who do not have capacity to this themselves.
This role involves dealing with vulnerable clients and their finances to ensure their financial commitments are met, and the effective administration this involves ensuring accuracy and financial security. This can include the payment of household bills, debts and dealing with ad hoc requests for funding from the client. This will therefore involve strong communication and financial administration skills.
In this role your main responsibilities will be:
1. To manage the financial affairs of vulnerable customers within the Appointee and Deputyship team.
2. Processing applications for Appointeeships, Court of Protection and benefits on behalf of clients. Maintaining and updating client records on the Appointeeship systems, including processing payments.
3.Dealing with queries from clients, social care workers and other external parties regarding Appointeeships. Attending meetings with customers and other parties.
4. Receive and action requests for services via email, telephone, post or face to face, determining their importance and priority responding directly where possible or in the case of sensitive or complex requests, refer these to a more senior colleague thereby ensuring that service needs are met, and business levels are maintained.
5. Maintain and monitor the use of financial and administrative information systems and databases in operation ensuring the accuracy, quality and integrity of the data base and systems, that proper control is exercised, and that all data and information is accessible to enable services and managers to meet statutory requirements and meet service needs.
6. Respond to all internal and external communications sensitively, diplomatically and using discretion to provide up to date, constant and accurate advice, guidance and information in accordance with relevant regulations, policies and procedures, to ensure standards are maintained and business needs are met.
We are looking for candidates with experience of working in a financial and administrative background who are able to adapt quickly and effectively to constantly changing priorities to ensure that all responsibilities within the role are completed effectively. This will be a candidate who can think on their feet and put themselves in the customers shoes to make financial decisions on their behalf.
Candidates should have experience dealing with customers, preferably those who are vulnerable on a 1 to 1 basis and are comfortable with an ever-changing workload where no two days are the same.
If you would like more information or have an informal discussion about this exciting opportunity, please email Matthew Edwards at Matthew.edwards@cheshirewestandchester.gov.uk
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