Northern Lincolnshire and Goole NHS Foundation Trust
We have a 15 hour post available for a Ward Clerk working in the Patient Services team at Diana Princess of Wales Hospital, Grimsby. The working hours will be Tuesday and Wednesday 8am-4pm.
The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer-facing role will be instrumental to the efficient running of the ward areas across the Trust. Post holders will be required to assist patients and visitors using a variety of communication methods. To provide a robust service, the post holder may be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven-day week and be responsible for admitting and discharging patients in a timely manner. Ensuring any relevant post admission information is sent to the relevant person(s) is vital. It is crucial that patients are appropriately tracked through the process to ensure they receive care at the appropriate times; therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner. The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.
Main duties of the job
Working as part of a specialty team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.
The post holder will be responsible for admitting, transferring and discharging patients on the Trust's electronic system, ensuring patient demographic details are checked and updated accordingly.
To liaise with clinical teams to ensure all appropriate documentation within the patients' pathway is completed timely, to ensure investigation appointment requests are received at the appropriate department and patients' Health Record folders are requested timely.
Person Specification
Education and Qualifications
* Good level of General Education/GCSE or equivalent
* NVQ2 in Administration or willingness to work towards NVQ Level 2
Occupational Experience
* Previous experience of working in a customer services environment
* Experience of scheduling/coordinating activities and/or resources
* Experience of working with the general public
* Time Management Skills or experience of working with a busy/demanding environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
#J-18808-Ljbffr