Summary
This is an exciting opportunity to work towards a Level 2 Customer Service qualification. You will be working in all areas of the business from the trade counter, sales office and warehouse. Interacting with customer face to face and over the phone.
Wage
£15,704 a year
Performance related bonus scheme
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm with 60 mins lunch break. This is normally split 15 min AM/PM and 30 minute lunch
40 hours a week
Possible start date
Tuesday 1 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Your day to day duties will include:
* Assisting customers in finding the right parts and consumables
* Learning how to upsell and achieve sales targets
* Gaining hands-on experience in stock control and customer service
* Developing expert product knowledge through top-tier training
* Supporting branch operations and ensuring smooth day-to-day tasks
What We’re Looking For:
* A keen interest in automotive or industrial parts sales
* Strong communication and customer service skills
* Attention to detail and willingness to follow procedures
* A motivated, eager-to-learn attitude
* Basic computer skills to navigate sales systems
Where you’ll work
94 Cato Street
Birmingham
B7 4TS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DERBY BUSINESS COLLEGE LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
* Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
* You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
* DBC Training are a multi award-winning employment and skills training provider
* We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
Requirements
Essential qualifications
GCSE in:
* Maths & English (grade 3/D or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Logical
* Team working