CUSTOMER SERVICE ADVISOR (EMAIL AND INBOUND CALLS) B2B HOMEWARE
STOCKPORT - HYBRID ROLE
£25K
GREAT BENEFITS
Our client, a highly successful B2B homeware company, is looking to recruit an experienced E-commerce Customer Service Advisor. Candidates must have B2B experience, worked in a high-volume call center, and possess excellent English language skills along with a high standard of customer service skills. Experience with Freshdesk, Zendesk, Kapture, SAP & Shopify is required.
Responsibilities:
1. Handling consumer complaints, queries, and requests received via call & email only.
2. Capable of managing 100 calls on a day-to-day basis.
3. Align with inter-departments to ensure all complaints, queries, and requests are closed within the stipulated SLAs laid down by the organization.
4. Adhere to the stipulated SLAs for the email and call function.
5. Act and adhere to the company policies without hampering the consumer experience.
6. Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.
7. Maintain strong follow-up across the organization and with customers to ensure all pending requests are addressed.
8. Monitor and excel in performance based on day-to-day KPI monitoring.
Skills and Experience:
1. 2+ years of inbound call center experience.
2. Ability to meet deadlines and work effectively in a fast-paced environment.
3. Proficient in Microsoft Office suite & reporting skills.
4. Soft spoken & supportive demeanor.
5. Ability to type 40-60 words per minute.
6. Effective & proactive listener.
7. Hands-on experience with Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.
8. A flexible and hardworking teammate.
Full Time
Salary up to £25,000
Annual Appraisals
25 days plus 8 Bank holidays
Hybrid
2 years within a call center environment with good interpersonal skills
Ability to answer up to 100 calls per day
Pension
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