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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.
We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. In this role, you will be responsible for building rapport with new and existing clients, who could range from sole traders to the MD/CEO of a large organization, and working closely with the Branch Manager to achieve objectives.
About you:
You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process.
You must have the ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to ensure we meet expectations and compliance standards.
You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.
You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and further your professional qualifications.
You have the ability to process data promptly and accurately on relevant systems to support and improve high levels of client service, internal process execution, and to facilitate informed analysis.
Rewards:
We believe that great work and dedication should be rewarded, which is why we offer:
22 days holiday (plus bank holidays), increasing through length of service.
A set of core benefits, designed with your health and financial protection in mind:
Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen.
Income protection, guaranteeing an income for up to 5 years in case of illness or injury.
Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025.
Access to a Healthcare Cashplan, which provides a variety of health-related benefits.
Additional lifestyle and financial benefits include:
Discounts on gym memberships across the UK.
Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase.
Access to discounted personal health policies – Critical illness, private medical, dental plans.
A range of insurance products available commission-free, including home, motor, travel, and specialist vehicles.
Access to hundreds of high-street retailer discounts.
Who we’re looking for:
At Howden, we value diversity. There is no one 'Howden personality type'. Instead, we look for individuals who share our values:
Our successes come from those brave enough to try something new.
We support each other in both small moments and bigger challenges.
We are committed to making a positive difference, at work and beyond.
What do we offer in return?
A career that you define. Our business succeeds because our people can make a mark in areas they care about most: personal development, volunteering, fundraising, or creating new insurance products addressing societal challenges.
We believe that a healthy work-life balance is essential for happiness and fulfillment, and we strive to support our people in all aspects of their lives.
Diversity and Inclusion:
At Howden, our people are our chief competitive advantage. We treat colleagues, candidates, clients, and partners with equality, fairness, and respect, regardless of age, disability, race, religion, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise:
We are committed to becoming an increasingly sustainable group, caring for our people and the planet, doing good business, and making a positive impact worldwide. Our governance, policies, and review systems reflect this commitment. More about our sustainability efforts can be found on our website.
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