Job Summary
We are looking for a highly motivated, enthusiastic and dynamic Service Manager to lead and support Outpatients as we transform services over the next few years. Are you passionate about making a difference to our patients and staff? Do you have outstanding leadership and motivational skills? If this sounds like your ideal job, then we would welcome your application. The successful candidate will be responsible for the effective day to day operational and performance management of Outpatient support services. You will also be expected to deliver a culture of continuous improvement across the directorate. As an experienced operational manager with excellent management skills, you thrive when working in a dynamic fast-paced environment, balancing competing demands and tackling daily challenges. You are known for delivering high quality work with keen attention to detail and are a team player who tailors your communication style to your audience. You possess the ability to work independently as well as to lead teams and transformational workstreams. For further details / informal discussion contact: Julia Doe on julia.doe2@nhs.net. The role is full time: 37.5 hours per week Monday to Friday. Interview date: Wednesday, 26th February 2025.
Main duties of the job
The Service Managers in outpatients provide operational leadership to the administrative and nursing teams providing outpatient services across the Trust's sites.
The roles work closely with the outpatient matron and team leaders across the administrative teams to provide a comprehensive outpatient service to patients and clinical staff in the clinical groups.
These individuals help to support the improvement of outpatient services at BHRUT and will be subject matter experts in gold standard service delivery, working with colleagues across the Trust to implement new initiatives, optimal outpatient pathways and efficient access to care.
About Us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Date posted
05 February 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£59,490 to £66,239 a year Per annum inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
162-6715-PA-A
Job locations
OPD Management Admin
Rom Valley Way
Romford
RM7 0AG
Job Description
Responsibilities
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person Specification
Education & Qualification
* Relevant Management Qualification
Experience & Knowledge
* Knowledge of Outpatients and Key Performance Indicators.
Desirable
* Experience of staff recruitment and management
Skills & Abilities
* Evidence of leadership and managerial skills
Desirable
* Advanced IT Skills (Microsoft Word, Excel, PowerPoint)
* Excellent written and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
OPD Management Admin
Rom Valley Way
Romford
RM7 0AG
Employer's website
BHRUT Website #J-18808-Ljbffr