Join Your Airport named 'Best Airport In The World' at the World Routes Conference Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations. The 11th busiest Airport in the UK, Passenger Numbers have grown by 102% in the last 20 years. In 2023 alone, we welcomed 4.9 million passengers to Your Airport. The Passenger Services Team have been rated as very good within the most recent Civil Aviation Authority accessibility report. About the role A number of opportunities have arisen for Seasonal Passenger Services Operatives within our busy and diverse Passenger Services Department. The department is key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support, the management of the baggage belt system to ensure the continuous operation and transporting passengers by our unique electric fleet from the terminal to their aircraft. A full training program will be provided over a number of weeks to the successful staff members giving them full oversight of their role. This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience. A day in the life of some responsibilities; Providing assistance to passengers living with reduced mobility or disabilities. Understanding and assisting with baggage belt system operations, including clearing baggage blockages. Working on our Front of House desk, facilitating the full meet and greet process. Assisting on ambulift vehicles including driving the passenger coach to and from aircraft. Communicating with passengers departing and arriving ensuring they have a positive customer service experience. Work with our business partners to provide a great customer journey. Driving of airfield coaches as required, so as to enable the safe and efficient delivery of a cost effective service, which provides the highest standard of customer care. (Full UK Driving License Required) Reporting to the Passenger Services Duty Manager you will be accountable for the delivery of safe, secure, and customer focused coaching and assistance services to customers. What do the shifts look like? The contract will be for a minimum of 20 hours, the service may require flexibility due to service delivery needs. Shifts are likely to include a mix of early morning starts and night shifts, with some shifts starting before or finishing after public transport hours. Therefore, applicants without regular access to a vehicle or other means of transport should consider this carefully. We are looking for candidates who are fully flexible with shifts, as Passenger Services offers a 24-hour, 365-days-a-year operational service to passengers who require our assistance. Who we are looking for The ideal candidate will be able to demonstrate experience of effective communication with customers, colleagues, and business partners, as well as a passion for excellent customer service Due to the nature of the role candidates must hold a full UK Driving License. Ongoing training and development will be provided on our electric fleet to ensure compliance of driving standards. Final Call for Seasonal Passenger Services Operatives We are intending to run courses around the following times of the year: Early February 2025 Early March 2025 Early April 2025 Late May 2025. Please note that these could be subject to change depending on the demands of the business and pre-employment checks. We look forward to receiving applications for those wishing to embark on a rewarding career within the Aviation Industry This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record. Please note that if we receive a high volume of applications for this role, we may close the advertisement early, before the closing date. Newcastle Airport Limited promotes the equality of opportunity. Newcastle International Airport is proud to be a member of the Disability Confident scheme. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.