Description
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Here at Havas Helia, we’re on a mission to become the best customer engagement agency in the UK.
And you’re a big part of making this happen.
THIS ROLE IS BASED IN HAVAS CIRENCESTER AND HAS A REQUIREMENT TO BE ABLE TO COMMUTE TO OUR SITE THERE.
Better together
What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.
18 countries, 1,200+ people, 25 Villages.
When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.
Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.
Together we transform brands through our unique approach.
Your future
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful .
But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too.
While you bring the can-do, entreprenial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.
Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.
Be curious
Spot connections and behaviours, look for trends and consider new perspectives. Found something fascinating? Shout about it to inspire others. Be the first to seek out new tech or the latest innovation to open up new opportunities.
Be brave
Put yourself out there – rise, rally and relish the challenge. When you give it everything you’ve got – you create better results. Find ways to say ‘yes’ and show others the way. Take responsibility for successes and learn from failures and move on!
Be ambitious
Have a thirst for knowledge and an appetite for success. Aim for exceptional and raise the creative bar – constantly think how and where you can add value and creativity – its not just down to the Creatives! Know your client’s world and be an expert in your own. Love what you do, be proud and enjoy every achievement.
Be passionate
Bring positive energy and enthusiasm every day. Love your craft, whatever your role – to inspire, produce and sell big ideas. Champion the work, the team and yourself.
Be collaborative
Be open to having your thinking tested. Know where you can help and when you need help. Pitch up, play your part, trust each other and the process. Go for win-win every time.
Responsibilities
1. Develop scopes of work – following a project kick off with the team you will be responsible for writing an estimate and scope of work, planning timings and booking resource across all sized projects. This could include anything from single emails to a printed direct mail pack. From strategically focused loyalty programmes through to managing builds on email programmes.
2. Manage timings – able to effectively communicate timings externally and internally. Work closely with our resource manager and tech team to book a variety of projects whilst identifying and resolving any conflicts through collaboration with other producers/teams.
3. Manage budgets – tracking budgets and expenditure for a variety of projects. Monitoring any change control and scope any costs associated with this. Then raise POs for external suppliers.
4. Champion ways of working – participate in establishing practices, templates, policies, tools and processes to manage the accounts and projects more effectively.
5. Coordinate teams – able to coordinate teams of various skill sets including strategists, creatives, design, tech, client services and other internal stakeholders.
6. Communicate effectively – clearly communicate with internal teammates to set priorities, meet objectives, ensure that project milestones and budget expectations are met, and determine project expectations across all departments.
7. Build relationships – able to foster relationships with each department (strategy, creative, design, tech, client services), collaborating with everyone to ensure the smooth delivery of projects. This role will be client facing which requires someone who is comfortable building relationships and working directly with external stakeholders across a range of different accounts.
8. Problem solver – identifying issues and risks early in the process and coming up with solutions.
Attributes/Competencies
9. Someone who is great at bringing structure, organisation and clarity to projects, helping to keep work on time and budget
10. Someone who is commercially astute, understands how our business runs
11. Someone who is proactive, always asking questions and planning ahead but able to adapt a project approach when plans change
12. Someone who enjoys collaborating as part of a team and is good at bringing people together to discuss the best approach to work
13. Someone who listens well and is good at supporting and understanding your teams.
14. Someone who is focused, and detail orientated, a reliable, calm and safe pair of hands who the team trusts to deliver a project smoothly.
15. Someone who isn’t afraid to voice their opinions but maintains morale and knows how to motivate and support the team
16. Someone who is passionate about good creative work and technology, striving to ensure the highest standards of both. To think outside the box and help elevate creative on how we approach a job to get the best out of the budget and brief.
17. Someone with a little black book of suppliers and holding great negotiating skills. Continually looking at trends in Tech and Data and who’s who in the world of photography, illustration and film content to share with creative.
18. Someone with a hunger for personal development and knowledge across all channels of creative production. - Solid verbal and written communication skills.
Contract Type :
Permanent
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.