The Veterinary Hospital Hungerford has a fantastic opportunity for two exceptional receptionists to join our busy veterinary practice.
As part of our front-facing client care team, you will provide a friendly and efficient service for our clients and their pets.
We are a professional and personable team, working in a very challenging and busy environment, which makes the role varied, interesting, and no day is ever the same!
Day-to-day duties of the role will include:
* Answering the phones and dealing with clients' requests and queries.
* Greeting clients, booking appointments and arrivals using a computerised diary.
* Taking payments on the day of the visit.
* Booking repeat prescriptions and dispensing flea and wormer treatments as per clinical instructions.
* Liaising with the appropriate veterinary teams and departments, ensuring effective communication between staff and clients.
* Registration and promotion of our Healthcare Plan, making clients aware of the savings and benefits available on routine treatments.
* Experience in using and updating database systems and general IT confidence (Excel, Word, Outlook).
* Responding to emails in a prompt manner.
* Ensuring the reception areas are clean and tidy and that adequate stock is available for sale.
More about you:
You will need to be dedicated and have a can-do approach, with the ability to remain calm under pressure and show empathy. For example, sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
Previous receptionist or customer-facing experience is beneficial but not essential as training will be given. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick-thinking and willing to learn!
These are two part-time positions, with a minimum of 20 hours per week. These are on a rota from Monday through to Friday, with the morning shift starting at 8 am until 1 pm, and a changeable 1 - 1.30 pm start to 6 pm - 6.30 pm finish for the afternoon shift. In addition, there is a Saturday morning rota of approximately 1 a month, starting at 8.30 am until 1 pm.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave.
* Additional annual leave for your birthday which will be added to your holiday allowance.
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
* Cycle to work scheme.
* Initiatives focused on employee wellbeing.
* Non-accidental injury support.
* Learning and development opportunities via the IVC Evidensia Academy.
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers.
* Discounted staff pet care.
The Veterinary Hospital, 4 Bath Road, Hungerford, RG17 0HE, United Kingdom.
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