Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre and Home, London, EC1N 2HT
Contract type: Fixed-Term Assignment
Business area: Non Food
Requisition ID: 296872
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. From fragrance to car care, clothing and pots and pans, our General Merchandise team delivers all the non-food items for Sainsbury’s, Habitat and Argos customers. This multi-brand environment means you get to work across most areas. You can also be a pioneer, because the team believes in being brave, iterating and learning as they go. They also develop deep connections to other departments, which opens up a lot of different career opportunities for you. What’s certain is that you’ll spend time on the shop floor to get closer to customers, and bring a broad perspective and the full support of your manager with you wherever you decide to develop next.
Operations Manager, Gift Cards & Energy
Reports into Operations & Change Manager C5
In a nutshell
Directly Manages C3 Operations Executives
The Sainsbury’s gift card team is responsible for delivering market leading gift card and multi-retail voucher programmes for all the Sainsbury’s group brands. We are operating in a dynamic, fast paced market and our multi-brand gift card offer gives us the potential to offer something truly distinctive to our customers. You will play a key customer-facing role ensuring we give the best experience.
As the Operations Manager, you will lead the Operations Team to deliver the best customer experience as well as deliver operational improvements for the Gift Card programme. You will be actively involved in creating new products, proposition developments and defining the best operational BAU processes. The Operations Manager will have great relationships in the wider business and externally to support the programme to operate at pace and deliver stretching commercial targets.
This is a great opportunity for someone with operational and leadership experience to work within a fast-paced, commercial, challenging and fun environment, leading a team to define and deliver a brilliant customer experience and slick operation.
The role will be expected to provide office & home-based leadership of Operations Executives and support the wider team. Through great networking, the role holder will be the credible and influential face of Gift cards on a day-to-day basis throughout the Sainsbury's group channels, supplier base and the external market.
What I need to do
* Be laser focused on giving excellent customer experience via your team and our suppliers
* Continually review processes to understand opportunities for cost savings and customer journey improvements
* Ensure all processes are accurately documented and updated
* Lead the Gift Card printing process for the programme ensuring new Gift Cards are delivered on time vs the plan and to budget
* Management of the Operating cost line of the Gift Card & Energy P&L, ensuring suppliers/invoices are paid accurately, on time and costs remain in budget
* With your team manage a segment of small to medium sized clients becoming the key contact for the client
* Support all new business sales activities as required
* Actively contribute to ideas and the culture of the wider Gift Card team, taking ownership of operational and commercial pipeline updates in the periodic reviews
What I need to know
* Give clear direction to their team so each colleague understands their role to play in delivering great outcomes, ensuring they meet the agreed business requirements within time, cost and quality constraints
* Agrees and articulates detailed operational objectives, scope and approach with the gift card team
* Manages workload effectively, always prioritising and reprioritising to achieve commercial outcomes
* Reports progress effectively and concisely, identifying key issues and actions to achieve project targets
* Evaluates the effect change has on the business, keeping customers and colleagues at the heart of everything we do
* Establish and drive a culture of continuous improvement, constantly developing processes and procedures that drive a great first-time resolution, a great customer and people experience and reducing operational costs
What I need to show
* Gain a high-level working knowledge of all products within the Sainsbury's product portfolio to allow promotion of functionality and opportunities to existing clients and can understand and answer basic queries resulting from product and Sainsbury's processes
* A keen focus on customer outcomes – be the challenger, play the part of ‘customer’. A customer first mindset
* Inquisitive and creative approach – be willing to push the boundaries in the Gift card arena
* Looks outside of Sainsbury's to improve the way that we do things and how we need to beat the competition – support the collation of market and competitor research
* A drive and determination to succeed, to deliver difficult and complex outcomes, and to challenge the status quo to overcome ‘can’t do’ attitudes and beliefs
* Addresses difficult issues in an open and constructive way. Asking appropriate questions about performance of their team
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and in-store at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before payday) as well as access to a great range of discounts from hundreds of other retailers. And if you ever need it, there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
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