Sales & customer support agent

Sales & Customer Support Agent required for an e-commerce business retailing specialist electrical components and accessories. This is a customer-facing role in a small but busy business dealing with pre and post sales enquiries. The role requires the successful candidate to learn various aspects of DC battery systems and related equipment to advise customers, so it is essential that they are technically minded.

Job Specification

· Sales & Customer Support Agent

· Days/Hours: Mon-Fri | 9:00am - 5:00pm

· Salary: £28-30k dependent on experience

· Benefits: Group Life Assurance / Health Cash Plan / 10% Employer Pension Contribution / 25 days holiday / Discretionary annual bonus

Responsibilities and duties:

· Answer general customer support enquiries via telephone/e-mail/chat

· Chase delivery issues with couriers

· Deal with amendments to customer orders

· Manage product returns and warranty issues

· Process refunds

· Answer technical queries and offer pre-sales product advice via telephone/e-mail/chat

· Recommend products and advise on suitability

· Carry out basic technical calculations

· Take customer orders and card payments via phone

· Prepare quotations and proforma invoices

· Assist customers with post-sales tech support

· Reporting to: The Director

Person Specification