Contact Centres – Customer service
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Cardiff.
As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords, and tenants.
Due to the location of the office, a full driving license and access to a vehicle will be required.
We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
What’s in it for you?
* Support in training towards ARLA – NFOPP qualifications
* Industry leading training and development
* Demonstrable career ladder
* Opportunities for progression
* Collaborative, rewarding, and fun environment
* Team incentives
The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, but we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords, and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards, and co-ordinate and arrange relevant statutory safety checks.
Skills and experience required to be a successful Customer Service Advisor:
* Understanding of operations within an estate agency business
* Outstanding Customer Service skills
* Solid administration skills
* Resilient, positive, numerate, and detail-oriented
* Organised and able to prioritise workload in a fast-paced environment
* Excellent verbal and written communication skills
* IT literate (MS Office, internet, email systems)
Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Center, Retail, Hospitality, Leisure, and Care sectors.
Connells Group, one of the largest and most successful estate agency and property services providers in the UK, was founded in 1936 and has a network of over 1,250 branches. The Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing, and more!
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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