Job Title: M&E Aftercare Coordinator
Location: Birmingham
Salary: £24k - £26k
Due to continued growth and success, an established M&E Maintenance Company is looking for an enthusiastic, hardworking individual to join their friendly and busy team. Working as part of the Aftercare and Maintenance team, you will be responsible for taking phone calls from occupiers and customers and booking in appointments.
You will be well organised and have a keen eye for detail. Excellent communication skills are essential as the role will involve communicating with occupiers, homeowners, and clients.
Ideally, you will be customer-focused, preferably with a mechanical and electrical based customer service/maintenance helpdesk background.
Basic responsibilities, tasks, and duties will include:
1. Receiving and making calls to occupiers, homeowners, clients, and engineers
2. Arranging and allocating services, small works, PPM, and reactive appointments
3. Using a CAFM system to assign engineers, issue quotes, raise purchase orders, and invoices
4. Consistent delivery of SLAs and KPIs
5. Carrying out other administration duties
Knowledge and Skills required:
* Must be IT literate and able to use Microsoft packages to a good standard
* Must have an excellent telephone manner
* Be able to communicate clearly and effectively at all levels, both written and verbally within the business and externally
* Be able to work on own initiative and as part of a team
* Be able to work effectively and accurately
* Be able to work to deadlines and prioritise workload
* Be positive, enthusiastic, and approachable
Full training will be given on our CAFM system.
Hours of work are 08:00 - 17:00 Monday to Thursday and 08:00 - 16:00 on Fridays.
My client is hoping to find the right candidate to join their busy and friendly team as soon as possible.
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