To organise and attend meetings with clinical and non-clinical team members to review service delivery, provide updates and information, and enable the sharing of good practice and development of good working relationships. Ensure that all services and practices comply with Care Quality Commission, ICB, legislative, and all other key quality and service requirements and standards. Support the Operational Team in the implementation of the aims and objectives at site level in relation to patient services. Support the Operational Team as required in overseeing the business estates strategy at site level. You must be passionate about building a strong team to always deliver a high quality of service.
Co-ordinating our customer-facing and behind-the-scenes operations, you will ensure patients enjoy a great experience every day. You will have delegated responsibility for the management of identified personnel, resources, and projects, and will ensure those resources are managed efficiently and effectively, adjusting plans and moving resources as necessary. You will be part of the practice management team. As well as patients, you will be contributing regularly to the wider team, not only in staff meetings but also in supporting the management team in public relations, being the practice representative at patient participation group meetings.
You will be responsible for dealing with concerns and complaints under supervision from the Head of Operations or Management Team where necessary. You will be able to manage your own workload, being an efficient supervisor and organiser. You will be accountable to the managing partners by reporting to and working with the Head of Operations. This role also ensures health and safety guidelines are adhered to and that building maintenance and building issues are supported. Solihull Healthcare Partnership is passionate about our patients and our team.
We will work with you to help you grow in your role and take your career in the direction you want to go. We will help you be the best you can be. Undertake all other duties identified as considered commensurate with your role as it develops or evolves with time.
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