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Operations Manager @ Trunk Logistics | Logistics, Operations
The After-sales Customer Service Assistant will be a key member of the After-sales Customer Service Team, responsible for handling customer reviews, damages, complaints, insurance claims, and general customer aftercare. This role is essential in maintaining strong relationships with customers after their removal service, ensuring all concerns and feedback are managed professionally and efficiently.
Trunk is committed to providing excellent customer service beyond the initial removal process. The After-sales Customer Service Assistant will be responsible for addressing customer concerns, responding to online reviews and social media feedback, managing damage reports and insurance claims, and ensuring that all after-sales queries are handled effectively. The role requires strong communication, organisation, and problem-solving skills to support the company’s high service standards.
To succeed in this role, you must be able to multitask in a fast-paced, dynamic environment while maintaining accuracy and professionalism.
* Dedication, reliability, and a proactive approach are essential qualities.
Main Responsibilities
* Serve as the first point of contact for customers requiring after-sales support.
* Handle customer reviews, responding professionally to feedback on various platforms, including social media.
* Manage complaints and damages, ensuring swift resolution and effective communication with customers.
* Process and oversee insurance claims related to removals/fleet vehicles.
* Record and track customer feedback to identify areas for service improvement.
* Maintain accurate documentation and ensure all records are up to date.
* Assist in liaising with senior management regarding customer issues.
* Requirements for the Role
* Previous experience in a customer-facing role.
* Strong problem-solving and communication skills.
* Organised, proactive, and able to multitask effectively.
* Computer literate with experience using CRM systems.
* Ability to work under pressure in a fast-paced environment.
A conscientious and reliable approach to work.
This is an excellent opportunity for someone who thrives in a customer-focused environment and enjoys delivering high-quality aftercare service.
Job Type: Part-time
Expected hours: 12 per week
Company pension
On-site parking
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Design, Art/Creative, and Information Technology
* Industries
Transportation, Logistics, Supply Chain and Storage
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