We are currently recruiting for AO’s for our client based in Derry/Londonderry. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: ASAP
Rate of pay: £12.59
Duration: 51 weeks
Hours of work : Full time 37 Hours per week
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities:
* Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
* Take follow-up action after the Migration Notice has been issued
* Implement extensions to “Claim by” Date
* Send reminders
* Carry out cancellations/deferrals
* Update the Move Service
* Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work
* Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)
Essential Criteria applicants must have:
* five GCSE/GCE passes (at A, B or C) with Maths and English
* Proof will be required at the first stage of registration. Without this we cannot take your application forward.
( Proof of certs required )
* Excellent IT skills, including use of Microsoft Word and Excel.
* Excellent communication skills.
* Proven ability to use your own initiative.