Position: Repair Assistant - 40 hours per week (£15 per hour) + bonus + benefits
Location: Samsonite Store, 285 Oxford St, London W1C 2DW
Availability: As soon as possible
Repair Assistant
Are you looking to join a fun fast-paced sales environment?
Samsonite has a fantastic opportunity for you to join their worldwide leading luggage and accessory brand. The role is a great mix of commercial, operational, and customer service. We are looking for a confident, charismatic, self-motivated individual who thrives in a fast-paced environment.
About Us:
Throughout our 110-year lifespan, we have been resolutely focused on innovation, design, and have been the industry leader in the use of new materials. Our values are guided by our company motto "Do unto others as you would have them do unto you," which encapsulates our core values: Entrepreneurialism, Openness, Partnership, Integrity, Family Feeling. Building on our enduring values and our heritage of innovation, quality, and durability, we have now set out our vision to become the most sustainable lifestyle bag and travel luggage company in the world.
Responsibilities:
1. Engages with the team and drives teamwork.
2. Exhibits exceptional customer service with a solution-oriented mindset.
3. Assess and diagnose suitcase issues promptly and accurately.
4. Perform efficient and high-quality repairs.
5. Maintain a neat and organized workspace.
6. Stay up to date on new industry trends and suitcase technologies.
7. Communicate politely and clearly with customers that come to the repair studio and those who call or message.
Preferred Skills & Qualities:
1. Flexible availability.
2. Positive can-do attitude.
3. Confident using Microsoft Teams and WhatsApp Business.
4. Patient and able to work under pressure.
Skills Required:
1. Constant standing, bending, and frequent lifting of luggage up to 15 kilos.
2. Repairs experience in general, or a propensity to learn the trade.
3. Basic computer literacy.
4. Previous experience in retail.
5. Ability to work under pressure.
6. Team player and motivator.
7. Organizational skills.
8. Good command of English.
9. Flexibility.
10. Frequent local travel between stores and hotels within London.
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