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Responsibilities:
* Answer phone calls and respond to email inquiries from customers regarding orders, missing deliveries, and other customer service-related issues;
* Process customer orders and enter them into the SAP system, or advise customers on using electronic systems (e.g., Teccom/EDI);
* Collaborate with carriers to resolve issues with missing deliveries;
* Maintain and update customer data in the system, including managing master data and canceling outdated orders;
* Prepare and send backlog reports to customers;
* Work with data in Excel, including creating and analyzing reports;
* Participate in training and development to improve customer service skills and adapt to new systems used within the company.
Requirements:
* High level of written and spoken English;
* Proficient in Microsoft Office, particularly Excel;
* Passion for customer service, with a willingness to enhance skills and improve service quality;
* Confidence in communicating with customers and internal stakeholders;
* Willingness to participate in training and adapt skills to changing business requirements;
* Experience in customer service or administration (required);
* Knowledge or experience in the automotive industry (preferred);
* Minimum secondary education (e.g., GCSE or equivalent in Mathematics and English, grade C or above);
* Knowledge of the SAP system (preferred, but not required).
What we offer:
* Working in a hybrid model – 3 days in the office, 2 days remote;
* A friendly and supportive environment: This is not your typical outbound customer service role. You’ll have your own clients, collaborate within a team, and enjoy autonomy in how you respond to inquiries;
* Competitive local salary;
* 25 days of annual leave plus bank holidays;
* Secure and convenient parking facilities;
* The opportunity to join a high-performing pension plan to secure your future;
* Be part of a team where you are valued and supported from day one.
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