To lead on all aspects relating to the technical requirements for the Solar International department, liaising between internal and external stakeholders, including Dulas' manufacturing facility (Polestar Cooling), in-country partners, internal working groups, external suppliers and key stakeholders such as UNICEF and the WHO. This role is also responsible for ensuring technical accuracy of both existing and future cold chain product portfolio. To lead as customer-facing technical troubleshooter, taking responsibility for the satisfactory resolution of problems and other technical issues, following department quality processes., Technical Management:
* To ensure compliance to quality and industry requirements (PQS - performance, quality, safety) as required by WHO.
* To continually develop the PV solar system, to ensure it is fit-for-purpose.
* Coordinate the planning, management and implementation of in-country product warranty programmes.
* To lead on the technical content of the UNICEF CCE long-term framework agreement and any new product submissions
* To provide technical feedback to support product development
* To liaise and interact with Dulas R&D on a regular basis.
* To provide support and technical information pertinent to the sales process
* To be responsible for providing and signing off technical content for commercial propositions such as tenders and other commercial proposals
Stakeholders:
* To prepare detailed technical reports and feedback on Dulas refrigerator systems for key stakeholders including the WHO and UNICEF
* To create, develop, and monitor in-country training programmes and content for delivery through a range of mediums including online (Dulas Academy) and face-to-face in country (occasional overseas travel, up to twice per year)
* To provide appropriate ongoing training and advice to in-country partners via platforms such as Whats App and email
* To liaise with in-country partners and the technical production team at the factory to remotely troubleshoot on-site issues
Technical Reporting:
* To own and manage all technical installation manuals, data sheets and all other technical data for the department.
* To lead on, and maintain accurate records of technical troubleshooting including on-site warranty issues (data entry)
* To be proactive in setting up and maintaining SharePoint installation records / accessing and interpreting Beyond RTM (remote temperature monitoring) portal / other 3rd party websites as required
Teamworking:
* To contribute to the technical aspects of the Life Sciences business strategy
* Contributing to departmental activity as appropriate
* Adhering to all company Policies, and Procedures, for example HR, Health and Safety, Quality and Environmental Management
Dulas was founded in 1982 in Machynlleth, Mid-Wales. Our home in 'Mach' is where we're headquartered to this day, and we've grown to have a global presence with multiple sites in the UK, including teams based in Scotland, and a manufacturing facility on England's south coast.
People at Dulas are passionate and knowledgeable about what we do and rewarded in knowing that our work is having a positive impact on the environment and people's lives. We also enjoy other great benefits such as private healthcare, life insurance, income protection, flexible working and much more. Dulas is a pioneer both in the renewable energy sector, and in our model of cooperative working. As a worker-governed company, employees are given the opportunity to fully participate in the matters of business of the company and shape its future., Founded in 1982 within the Centre for Alternative Technology (CAT), Dulas has been at the forefront of the renewables industry for nearly four decades, creating innovations that are still leading the field today. Our vision for the future is to bring reliable and cost effective zero carbon energy solutions within reach of every organisation, every community, and every individual. We develop humanitarian technology that strives to provide life-saving health solutions to everyone that needs them, helping the development pathway for all nations and participants of the world. Founded in 1982 within the Centre for Alternative Technology (CAT), Dulas has been at the forefront of the renewables industry for nearly four decades, creating innovations that are still leading the field today. Our vision for the future is to bring reliable and cost effective zero carbon energy solutions within reach of every organisation, every community, and every individual. We develop humanitarian technology that strives to provide life-saving health solutions to everyone that needs them, helping the development pathway for all nations and participants of the world. more