This is an exciting opportunity for an exceptional, experienced Senior Event Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Key Responsibilities;
Building and maintaining strong working relationships with clients, technical teams, and internal event team.
1st line onsite technical support for all service users.
Ensure all tickets are tracked in real time via client in house ticketing system.
Assist with meeting room bookings via ticketing system.
Work alongside TSDM to developing site documentation for fault triage and escalations through to helpdesk.
Work alongside TSDM for coordinating and manage repairs via helpdesk teams.
Work alongside TSDM for coordination and ownership of software / firmware upgrades / processes (Polycom / Intevi).
Manage critical spares stock report for site.
Work alongside TSDM for Implement / manage PMV plans.
Manage Auditorium space and support events as required.
Manage technicians to deliver events.
Work alongside Events team and other stakeholders to deliver large events.
Assist with the setting up and supporting of presentations / conferences across the estate.
Provide white glove / meet and greet service that manages technical logistics for large complex events, ...