People Shared Services Manager
* Job Type: Full-time
* Location: Welwyn
My client is looking for a People Shared Services Manager to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce information/analysis. This role is pivotal in developing and providing an effective and efficient Operational HR service, ensuring a high standard of customer service.
Day to Day of the Role:
* Manage and develop the People Shared Services function, ensuring SLA’s and KPI’s are met.
* Develop, support, and manage a team of three, focusing on their ongoing learning and development.
* Identify and implement opportunities to improve the People Service experience through process and procedure design.
* Partner with internal HR, Payroll, Recruitment, Rota, and Communications teams to resolve queries and ensure timely communication.
* Collaborate with the HR Systems Manager for HRIS maintenance and development.
* Act as the first point of contact for HR queries, escalating second-line queries as needed.
* Provide professional advice and support on employee relations matters.
* Assist in the review and development of policies and SOPs.
* Generate workforce performance reports and provide feedback to managers.
* Maintain accurate HR activity reporting and handle ad-hoc reporting requests.
* Build and maintain relationships with managers to promote HR best practice.
* Support change management programmes and corporate induction events.
* Maintain and update electronic employee files in line with GDPR.
* Ensure compliance checks are maintained and escalated appropriately.
* Suggest and implement improvements to HR policy and process.
* Support employee relations meetings, including note-taking as required.
* Partner with the Engagement and Wellbeing Business Partner to develop a robust exit process.
* Provide training to managers and staff as required.
* Attend meetings and undertake minutes as needed.
* Undertake ad hoc projects and any other tasks as required by the business.
Required Skills & Qualifications:
* 3+ years within a fast-paced Shared Services Function.
* Experience leading a team.
* GCSE level English and Maths.
* Effective communication skills, both written and verbal.
* Excellent customer service skills.
* Strong IT proficiency, especially in Microsoft Excel.
* Strong organisational and administrative skills.
* Full Driving Licence.
* Experience with HR Systems.
* Commitment to the core values of the organisation.
Desirable:
* CIPD qualification.
* Good grasp of employment law and HR best practice.
Personal Attributes:
* Proactive with the ability to work independently.
* Analytical and methodical problem-solving skills.
* Strong attention to detail.
* Excellent role model and ambassador for the organisation.
* Flexible “can do” approach.
* Team player.
* Self-motivated with the ability to meet deadlines.
* Confident in decision-making.