What are we looking for? Our business is rapidly expanding, we are looking for a Bar & Restaurant Manager to join our friendly and driven Food & Beverage Team in Ten Hill Place Hotel. You must be eligible to work in the UK. What will I be doing? Lead from the front to ensure all team members deliver consistently exceptional service to all guests eating and drinking at Ten Hill Place Hotel. Maintain excellent practices of Health and Safety and Food Hygiene in accordance with the policies laid down by Surgeons Quarter. Ensure compliance with Scottish Licencing requirements Carry out and ensure completion of daily, weekly and monthly checklists, reporting all maintenance issues in a timely manner and ensuring these issues are promptly resolved. Ensure all team members working across the hotel bar and restaurant are trained and presenting themselves as set out the in Surgeons Quarter grooming policy. Maintain effective stock control and management practices, liaising with the SQ stores team to always ensure full product availability. Work closely with the kitchen team ensuring all food and catering requirements are met, including special requests and dietary requirements. Manage competing priorities to ensure seamless service delivery to bar, restaurant, events and private dining, at times taking place within the hotel simultaneously. Anticipate guests needs, handling any issues or complaints in a timely manner and ensuring a resolution is achieved promptly. Monitor customer feedback reports and take ownership of responsive actions, working closely with the wider SQ team to continually improve the customer experience. Ensure all catering revenue is billed accurately each day. Read and follow business function sheets for daily planning. Monitor restaurant and bar bookings for the current, and future weeks to identify issues or concerns, working with the Assistant Operations Manager to plan and prepare. Support the wider Hospitality Management team in the preparation and operation for the Edinburgh Fringe Festival. When required, supervising the bars and food operations, driving sales, cash handling, service standards, stock management and staff training. To take part in duty management responsibilities being supported by the wider management team. Any other duties to support Surgeons Quarter operations as directed by the Assistant Operations Manager. What's in it for you? A competitive salary of £29,835 per annum Access to discounted staff rates in hotels across the UK Enhanced pension plan, as an employer we contribute 7.5% Access to our employee assistance programme, 24/7, 365 days a year Complimentary use of our onsite SQ Gym 30% Staff discount card available across all Surgeons Quarter outlets Who are we? Ten Hill Place is a stylish 129 bedroom hotel, part of Surgeons Quarter in Edinburgh. Surgeons Quarter is a wholly owned subsidiary of the Royal College of Surgeons of Edinburgh and has developed its property and facilities to create an integrated hotel, conferencing and events facility within the College campus. The facilities lend themselves to a variety of activities and events including conferences, professional meetings, weddings, exhibitions and social events. Surgeons Quarter manage a large food and beverage operation, which includes management of venue bars, private banqueting and a high street café. Surgeons Quarter, in conjunction with SpaceUK, operate one of the largest Edinburgh Festival Fringe venues and additionally SQ is an extensive provider of Scottish Evenings. What do we believe in? Excellence - We push ourselves to excel. Providing the best outcomes for patients. And now, providing unparalleled hospitality in Edinburgh's historic World Heritage centre. Passion - We are obsessed by detail and strive to make every visit to Surgeons' Quarter a memorable one. We love what we do, and we hope we let that show. Inspiring - We offer an eclectic range of venues with character and history. Our venues encourage learning and sharing of knowledge, and the local produce served is put together with flair and imagination. Considerate - We deliver an outstanding experience in all our venues due in no small part to the attitude and care of our staff. We pride ourselves in knowing we are working for an organisation who ultimately delivers surgical care around the world. We also pride ourselves on our sustainability and have collected consecutive Green Tourism Gold Awards for our hotel facility. AMRT1_UKCT