IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction. Tasks required by this job include: provides technical support to IT users advises users on how to resolve hardware and software problems installs and upgrades hardware, cables, operating systems and/or appropriate software facilitates user access to systems refers more complex or intractable problems to appropriate IT professionals researches possible solutions in user guides, technical manuals and other documents maintains a log of work in progress, calls received, actions taken and problems detected; reports on commonly occurring queries to detect underlying problems. Other than the above below will be an added advantage not mandatory. Experience in handling IT equipment and asset management. Good knowledge of troubleshooting laptop hardware and software Good understanding of network connectivity Previous experience in the IT Support environment Good communication skills. Knowledge in hardware troubleshooting and software installations Windows 10,11, Server OS, Networking devices etc MCSE and ITIL Certificate will be an added advantage