Job summary Administration Clerk - Part time - 30 hours/week Neurology We are looking for an enthusiastic person to join our Neurology Department. The successful candidate will have a flexible attitude, be methodical, committed team player, able to work under pressure, meet deadlines, and have excellent communication skills. An eye for detail is essential and the ability to prioritise and organise your workload is also essential. You will have had recent general clerical and office experience and will have excellent computer skills, good organisation skills, the ability to work effectively and proactively as part of a team and cope well under pressure. The successful candidate must have the ability to deal with highly confidential information and use their discretion when necessary and be able to manage their workload independently. Previous applicants need not apply. Main duties of the job To work as a part of admin team to support a defined team of secretaries and clinic co-ordinators. Provide an efficient general administration day-to-day support to the department. Duties will include, but are not limited to, communicating with patients via telephone, dealing with incoming and outgoing post, scanning, filing and emailing external companies to arrange services. The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 08:00 to 16:30 unless otherwise specified at local level and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support. About us Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire. Our Excellence Values Compassion Accountability Respect Integrity Courage We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 2 Salary £22,383 a year Per annum / pro rata Contract Permanent Working pattern Part-time Reference number 265-6416667-B Job locations Northampton General Hospital Cliftonville Road Northampton NN1 5BD Job description Job responsibilities Provide general administrative services as required by the department. Locate medical notes within a department or request them from other locations. Filling/scanning letters and reports in medical notes promptly and cross reference whenever necessary and general office filing. Photocopying, scanning and posting documentation. Dealing with the incoming and outgoing post daily, manually and on PCS. Ordering stationery via EPROC. Checking blood results on ICE. Deal with telephone enquiries within agreed limits and take appropriate actions. Be point of contact for visitors to the department. Liaise with other hospital departments, GP and other health care agencies when required. Always adhere to Trust policies and procedures. Undertake training and mentoring of staff as required. Participate in the collection of complex data for service monitoring and audit activities. Be compliant with Trust arrangements for continuing professional development. Other adhoc duties requested by admin team. Job description Job responsibilities Provide general administrative services as required by the department. Locate medical notes within a department or request them from other locations. Filling/scanning letters and reports in medical notes promptly and cross reference whenever necessary and general office filing. Photocopying, scanning and posting documentation. Dealing with the incoming and outgoing post daily, manually and on PCS. Ordering stationery via EPROC. Checking blood results on ICE. Deal with telephone enquiries within agreed limits and take appropriate actions. Be point of contact for visitors to the department. Liaise with other hospital departments, GP and other health care agencies when required. Always adhere to Trust policies and procedures. Undertake training and mentoring of staff as required. Participate in the collection of complex data for service monitoring and audit activities. Be compliant with Trust arrangements for continuing professional development. Other adhoc duties requested by admin team. Person Specification Education, Training & Qualifications Essential Minimum 3 GCSE'S at Grade C or above, including English or equivalent. Desirable Customer service qualification Experience of Patient Administration system (camis) or equivalent Skills Essential Good communication skills Organisation and time management Work well as part of a team Ability to work under pressure Excellent IT and keyboard skills Desirable Ability to speak to distressed patients Knowledge & Experience Essential Significant experience working in an office environment Some NHS or healthcare administration experience Proficient in Microsoft packages including Word, Excel, Outlook etc. Experience of dealing with the public in person, by telephone and via letter Key Competencies/Personal Qualities and Attributes Essential Confident, self-motivated Reliable and consistent Empathetic and caring nature Strong attention to detail Person Specification Education, Training & Qualifications Essential Minimum 3 GCSE'S at Grade C or above, including English or equivalent. Desirable Customer service qualification Experience of Patient Administration system (camis) or equivalent Skills Essential Good communication skills Organisation and time management Work well as part of a team Ability to work under pressure Excellent IT and keyboard skills Desirable Ability to speak to distressed patients Knowledge & Experience Essential Significant experience working in an office environment Some NHS or healthcare administration experience Proficient in Microsoft packages including Word, Excel, Outlook etc. Experience of dealing with the public in person, by telephone and via letter Key Competencies/Personal Qualities and Attributes Essential Confident, self-motivated Reliable and consistent Empathetic and caring nature Strong attention to detail Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northampton General Hospital Address Northampton General Hospital Cliftonville Road Northampton NN1 5BD Employer's website https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)