Contract: Permanent
Closing date: Flexible
Interview date: TBC
We are seeking an organized and detail-oriented Administrative Coordinator to join our Communication Team. In this role, you will provide efficient coordination and administrative support to the Communication Team Leader, ensuring high-quality service delivery in line with BID’s mission, vision, and values.
Responsibilities:
* Coordinate booking requests which adhere to processes to maximise assignment capacity
* Produce reports to help improve team procedures
* Deliver excellent customer service to colleagues, clients, freelance interpreters, and external agencies
* Maintain accurate records and documentation
* Manage your own workload, prioritising and organising shared tasks
* Conduct quality control checks and participate in a rota for out-of-hours administrative support
* Continuously improve your skills and knowledge through training and development
* Promote BID’s services for Deaf people and advocate for the organisation in a positive manner
Minimum Requirements:
* Strong organisational and administrative skills
* Excellent communication and customer service abilities, both verbal and written
* Experience in using web-based CRM systems
* Ability to work independently and as part of a team
* Commitment to delivering high-quality work and continuously improving processes
* British Sign Language Level 2 or a willingness to work towards this
To apply for this role, you can email your CV to us with a supporting statement, apply online or complete our application form and email this to us. If you are Deaf, we welcome applications in BSL.
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