Want to deliver tech with purpose, with people who care?
Join us in our mission to create solutions that help keep children safe online.
Who we are?
Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.
Available Shift Patterns
24/7- on a rotational basis
Interviews
Recruitment evenings will be taking place:
Tuesday 4th February- 8pm-9pm
Wednesday 5th February- 8pm-9pm
Start Date
The start date for this role will be 24th March 2025
Please note that the first 6 weeks for training will take place Monday- Friday 9am-5.30pm
Due to GDPR restrictions applicants must be UK based.
What’s the opportunity?
We are looking for Associate Education Monitoring Analysts to provide human moderation support for our Smoothwall Monitor Managed Service offering.
As a member of our Product team, you will monitor students' online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools.
The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions.
Here's how you'll do it:
Core responsibilities
* Content Assessment
* Monitor and assess keystrokes and accompanying screenshots
* Identify and flag safeguarding risks to schools/DSL’s
* Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content.
* Provide timely responses
* Handle high volumes of content efficiently while maintaining accuracy
* Meet established response times for events
* Collaboration and Escalation
* Collaborate with team members to review unique incidents that require collective input or expertise
* Escalate high risk or complex captures to a senior member of the team for review
* Trend Feedback
* Actively monitor and share information on emerging trends with the team to keep them informed.
What you’ll need to succeed
Essential
* High level of English, written and verbal.
* Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people.
* Familiarity with online culture and norms
* Strong decision-making skills with the ability to act quickly.
* An ability to remain calm and empathetic when under pressure or dealing with difficult situations
* A strong work ethic and ability to stay focused for extended periods
* Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency.
* Collaborative team player, capable of working effectively within a large team.
* Ability to thrive in a fast-paced environment.
Desirable
* Previous web / content moderating experience
* Previous experience of working with vulnerable situations
* Previous experience in a safeguarding setting or awareness of safeguarding laws and principles.
Personal Characteristics
* Passionate about helping keep our users safe
* A strong team player
* Focussed on a culture of continuous improvement
* High attention to detail while meeting quality and productivity goals
This role requires the applicant to deal with moderation of content and other circumstances which may be distressing or inappropriate. Welfare services will be available to support the applicant.
This role also meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.