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VIP Manager - Events - Hybrid, Ascot,England
Company Overview
Seventeen yearsago, our award-winning event was created to offer children the pure,commercially unsullied magic of Christmas. With the help of Hollywoodset designers, West-End actors, and a touch of magic, it has become acelebrated event, bringing joy to thousands of children each year.
We honor the values, imagination, and wonderment of childhoodthrough rich storytelling and immersive memory-making experiences. Aswe grow, we are excited to bring this magical experience to a globalaudience through media, publishing, live shows, and eCommercechannels.
Role Overview
Reports to: Head of Guest Experience
DirectReports: Golden Experience Operations Manager (Fixed-Term)
The Golden Experience’ enhances the event withadditional moments of magic for guests seeking to personalize theirvisit. As the Golden Experience/VIP Manager, you will implement salesstrategies and identify opportunities for this vital business segment.You'll build relationships with third-party concierge and hospitalitycompanies, showcasing expertise in luxury hospitality andunderstanding the needs of high-net-worth families.
Collaborating with the Director of Live Shows, Head ofPerformance and Experience, and Operations Teams, you will ensureseamless planning and delivery of The Golden Experience. You will alsomanage bookings for Founder’s Guests and high-profile PR guests.
This position is based at our Head Office in London (MortimerHouse in Soho), with a hybrid working arrangement.
Responsibilities:
* Build and maintainpartnerships with concierge and hospitality companies.
* Serveas the main contact for Golden Experience guests, ensuring exceptionalservice.
* Oversee planning and operational delivery of TheGolden Experience.
* Manage bookings for Founder’s Guests andother high-profile guests.
* Monitor feedback and industrytrends to enhance the Golden Experience.
* Utilize CRMplatforms like Hubspot and manage digital ticketing systems.
* Draft and issue contracts, manage payment plans, and collectmonies from partners.
* Update forecasts and budgets,identifying risks and opportunities.
JobRequirements...
* Strong relationship management withinternal and external stakeholders.
* Proven leadership andteam motivation skills.
* Ability to implement and drive changeinitiatives.
* Knowledge of key Customer Experience metrics.
* Excellent communication skills, adaptable to customerpreferences.
* Proficiency in Microsoft Office.
* Problem-solving tenacity and ability to work under pressure.
* Passion for Customer Experience and teamwork.
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