Maintenance Manager
Salary: £45,000 - £55,000 (depending on experience)
Holiday: 33 days (5 weeks + bank holidays)
Pension: Included
Working Hours: Monday to Friday
Equipment: Phone, Laptop
The Role
As the Repairs and Maintenance Manager, you will be responsible for the day-to-day management of an R&M Division based at WSM, managing compliance for a servicing programme and growing the client portfolio through exceptional service delivery. You will oversee 70 remote engineers and 25 in the office, with three managers reporting directly to you.
You Will Be Expected To:
1. Manage all aspects of response and maintenance contracts under your control, taking full responsibility and accountability for successful operational delivery.
2. Maintain 100% compliance on Health & Safety.
3. Deliver the framework SLA’s & KPI’s through effective management of the R&M division to build company reputation.
4. Support the Board of Directors in the development and implementation of the 5 Year Business Plan.
5. Support the field service manager, call centre manager, and others to manage lead engineers, field engineers, and schedulers for consistent, high-quality services.
6. Provide accurate and timely reports on all aspects of frameworks delivered, including monthly statistical and qualitative information.
7. Ensure effective management of the R&M middle management team to monitor staff performance and initiate corrective action as necessary.
8. Undertake and accurately record work in progress, post inspections, Health and Safety inspections, and act accordingly on findings.
9. Develop a positive culture for Health Safety and Wellbeing (HSW) management.
10. Effectively manage all aspects of the Repair and Maintenance programmes to ensure high standards of work.
11. Assist the procurement team in developing and maintaining a database/system for parts management.
12. Attend monthly management meetings to report on company performance to the board of directors.
13. Chair weekly operational meetings with the R&M managers.
The Candidate
To be considered for the Repairs and Maintenance Manager role, you will have the following skills and experience:
Experience:
1. Proven experience of leadership, motivation, and engaging with teams.
2. Able to work in a hands-on business environment.
3. Good understanding of business activities including ICT, Finance, Governance, Health & Safety.
4. Experience in delivering change management processes.
5. Experience in negotiation with clients, customers, and workforce.
6. Managerial experience at Business Unit or Senior Management levels.
Skills/Knowledge:
1. Interpersonal skills of listening, relationship management, and emotional intelligence.
2. Understanding of developing and coaching staff to unlock potential.
3. Excellent communication, negotiation, and persuasion skills.
4. Strong analytical, numeracy, literacy, and IT skills.
5. Ability to prioritize workload to meet deadlines, targets, and compliance.
6. Team leadership skills.
7. High degree of integrity, discretion, and diplomacy.
Personal Attributes and Behaviours:
1. Understanding contract terms and conditions.
2. Negotiation tactics and planning.
3. Soft skills such as influencing and persuasion.
4. Risk management.
5. Budget management.
6. Managing internal stakeholders.
7. Client relationship management.
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