Please click apply to learn more and submit
an application based on the instructions.
Submit before 11:55pm Mon 9th December.
Base Salary is £26,637 + Pension of £7,716 P.A added also
3 days a week of your choosing in our Portsmouth PO6 hub
25 days holiday + more
About the Role
Are you looking for a challenging, interesting and rewarding role that allows you to grow your administrative skills whilst supporting Legal Professionals?
If so, continue reading to find out more about this phenomenal opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.
About HMRC
At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to improve the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.
Job Description
You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include:
Registering, updating and closing of cases on case management systems.
Collaborating closely and confidently with internal and external stakeholders including the Tribunal service.
Communicating accurately in writing to internal or external contacts and/or customers.
Contacting customers by telephone and answering customer queries.
Maintaining and updating various databases, spreadsheets, and audit trails.
Updating performance data for management information.
Being part of an in-office rota system for postal cover.
Photocopying, printing, and scanning documents.
Arranging travel and accommodation.
Room booking and arranging meetings.
Inbox management of post received via digital methods.
Inbox management of post received via digital methods.
There is one post in each location - Stratford and Portsmouth.
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We cant guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.
This vacancy is only available at the specified locations, alternative locations are not available.
Your office location is contractual so if you are successful, there is an expectation that you will attend that office location as required by the business. You need to consider how you will meet this requirement before you apply and discuss any concerns with the vacancy holder before accepting any role.
Person Specification
This Team Specifically deals with:
The provision of a full range of administrative support for our customers including our internal technical caseworkers, lawyers, accountants, review officers, and senior managers.
There is a strong team working ethos in all teams and a variety of interesting and ambitious work.
We are looking for someone who:
Can handle their own workload and work to tight deadlines.
Looks for the best ways to serve our customers, adhering to guidance and processes when completing work.
Can adapt to differing business needs quickly.
Can work independently but also as part of a team when the work requires it.
Understands attention to detail and accuracy is priority when handling sensitive information.
Has excellent written and verbal communication skills.
Is proficient in Microsoft Office suite (Word, Excel, PowerPoint).
Essential Criteria
Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
Or
Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales
Or
Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.
Please ensure the subject of these qualifications and the grades achieved are listed on your application form in the Type of qualification section. If these requirements are not listed individually, then your application will not proceed past the initial sift stage.
Qualifications
Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
Or
Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales
Or
Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.
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